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Forum Discussion

lukedeb's avatar
lukedeb
Guide
Jan 04, 2019

Nighthawk MR1100 from Telstra Firmware "Invalid Update File. Error Code 16"

Hi, like many other users, I too have lost Data Information since updating the firmware to NTG9X50C_12.06.02.00. I have tried to roll back the firmware and upload the fix suggested with Firmware fi...
Firmware
Blanca_O's avatar
Blanca_O
NETGEAR Employee Retired
Jan 15, 2019

Hi All, 

 

Please call Telstra and have them check if the device reached the billing server. If you got a confirmation from them, please PM me your device IMEI. 

 

Regards, 
Blanca 
Community Team
 

lukedeb's avatar
lukedeb
Guide
Jan 15, 2019
Hi, just checking here with Telstra. Is this a billing or Tech Support area question? And what exactly am I asking them?
If it is reaching them, what is the fix?