Nighthawk MR1100 Frozen on Updating device

Question

Tried to charge my MR1100 this morning and it auto-started an update that has since locked it up. &nbsp;It has been sitting on the Updating Device, please do not power off for more than 4 hours now. &nbsp;The SKU for my device is 6420B

Blanca_O · Answer

Hi jwschulznc

&nbsp;

Welcome to NETGEAR Community!

&nbsp;

Please provide the device SKU (MR1100-xxx).&nbsp;

Kindly turn it off, remover battery and SIM card, wait for about a minute, re-insert SIM card and battery, turn device on.&nbsp;

&nbsp;

Regards,
Blanca
Community Team

jwschulznc · Answer

Hello Blanca,&nbsp;I pulled the battery and the SIM card, let it sit for over a minute, put the SIM card back in, replaced the battery and powered on, same issue. &nbsp;It sits at the updating screen and does nothing. &nbsp;&nbsp;The line on the sticker inside that says SKU: is 6420B

JohnPeng · Answer

jwschulznc&nbsp;wrote:
Hello Blanca,
&nbsp;
I pulled the battery and the SIM card, let it sit for over a minute, put the SIM card back in, replaced the battery and powered on, same issue. &nbsp;It sits at the updating screen and does nothing. &nbsp;
&nbsp;
The line on the sticker inside that says SKU: is 6420B

Please push the reset button to do a factory reset to see whether your device can be booted up normally.
&nbsp;
Thanks

jwschulznc · Answer

Hello John,&nbsp;Holding the reset button did nothing. &nbsp;I tried it with it powered off and with it powered on. &nbsp;The screen is sitting on updating device.&nbsp;

Tomtom123 · Answer

Any luck sorting this I have exact same issue?

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Nighthawk MR1100 Frozen on Updating device

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