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Forum Discussion

csalter430's avatar
csalter430
Aspirant
Sep 13, 2019

nighthawk mr1100 rebooting

i have the mr1100 and i cant get it to stop rebooting i've changed charge blocks and cables tried battery in and out nothing works any suggestions 
Troxter's avatar
Troxter
Aspirant
Sep 19, 2019

Mine just started rebooting last week. Makes it real hard to game. My firmware is NTG9X50C_12.05.05.00. AT&T sim card. Not sure how often, but seems like every 30 minutes to every hour. I am 1 month out of my warranty period; but any help would be greatly appreciated.

Blanca_O's avatar
Blanca_O
NETGEAR Employee Retired
Sep 22, 2019

Hi Troxter

 

Please provide the requested information above. 

 

Regards, 
Blanca 
Community Team

  • Troxter's avatar
    Troxter
    Aspirant
    Sep 23, 2019

    I spoke with support last night, they have all the information on my file. I was told that it is a firmware issue and netgear is working to resolve the problem. Thank you for reaching out.

  • Troxter's avatar
    Troxter
    Aspirant
    Sep 24, 2019

    Blanca,

    Is NETGEAR going to reimburse internet charges since I, or anyone with the same problem, cannot use the router, but am being billed by the month for internet? Tech support told me you guys are at fault, now I'm loosing money because of that, as are many people.

  • Troxter's avatar
    Troxter
    Aspirant
    Oct 02, 2019

    Any word on an update on firmware? This is getting old. It reboots connected to wall, to computer via USB, with or without battery and is doing it before I can enter new password upon hard reset. So it happens between every 1 to 3 min. Please either send out a new one or get the firmware updated.