Forum Discussion

Aspirant

Jul 02, 2021

Nighthawk MR2100 / M2 - 0 days remaining

I've factory reset numerous times, re-configured the data usage numerous times & tried two different network sims in the router that I've just bought and every time the days remaining value will not ...

Blanca_O

NETGEAR Employee Retired

Jul 08, 2021

Hi c-m-

Welcome to NETGEAR Community!

For the firmware update, there are service provider that blocks the NTP port that caused the update to fail. Kindly enable data offloading so that the device can connect to NTP. Then the upgrade can be done. Please make sure as well that device has excellent signal and battery level is not below 20%.

Regards,
Blanca
Community Team

c-m-

Aspirant

Jul 09, 2021

I’ve done that and there is no difference.

On my wifi, that the router is offloaded to it doesn’t make any difference, it just hangs.

Is there another way to update it?

Thanks

c-m-
Aspirant
Jul 09, 2021
Right, I tried via Ethernet this time - the UX of the device & app are quite poor. After faffing around changing the subnet I see the time now displays, so access to the NTP is there.

I can’t upload a photo from my phone, as the forum won’t allow it, but it says

Last checked 9/7/21

Firmware version
NTGX24_10.17.08.00
Current software up to date

I’m
On smarty (three) in the U.K.

The 0 days issue is still there..
- c-m-
  Aspirant
  Jul 09, 2021
  Oh and pressing
  Check for update, using the app or web interface just hangs - it doesn’t ever timeout.