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Forum Discussion

davidamarek's avatar
davidamarek
Aspirant
Mar 16, 2022

Nighthawk MR2100 'Days left in billing cycle' always 0

Hi, I've read some of the threads for this but nothing is working for me. I have an EE SIM and have set the 'Monthly cycle starts' to the correct date of the month, but the 'Days left in billing cycl...
Blanca_O's avatar
Blanca_O
NETGEAR Employee Retired
Mar 17, 2022

Hi davidamarek

 

Welcome to NETGEAR Community!

 

Please provide the device SKU (e.g. MR2100-EUS). This can be checked on the box of the product or on the barcode label. 

 

Kindly get in touch with EE and have them check  the device to ensure that it reached the billing server. 

 

Regards,
Blanca
Community Team

  • davidamarek's avatar
    davidamarek
    Aspirant
    Mar 17, 2022

    Hi, EE have confirmed that the device info is independent of EE. I have entered the date of the 26th on the device via the app, and it always shows '0 days left' on the billing cycle.

    • JohnPeng's avatar
      JohnPeng
      NETGEAR Expert
      Mar 19, 2022
      davidamarek wrote:

      Hi, EE have confirmed that the device info is independent of EE. I have entered the date of the 26th on the device via the app, and it always shows '0 days left' on the billing cycle.

      Could you please provide the FW and PRI version on your device?

       

      Thanks

      • davidamarek's avatar
        davidamarek
        Aspirant
        Mar 24, 2022

        Hi, firmware is NTGX24_10.17.08.00, build date 2020/08/21.

         

        Sorry, not sure what the PRI is?

         

        Note that Netgear suggested the unit was faulty and I was able to swap under warranty, but the new MR2100 has the same problem.