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Nighthawk MR2100 M2 - Firmware no longer updating
Hi, My MR2100 last checked for a firmware update on 5/11/19 and is currently on NTGX24_10.16.03.00 When I press the "check for update" it just sits "checking" for ever and never completes. ...
THX John - good hint!
I tried updating when Data Offloading was on LAN so NTP would go thru... and that worked!
THX
BJ
Hi All,
On this FW upgrade issue, we noticed that some carriers blocked the NTP port used by the device to get the correct system time. This will prevent the devices from connecting to our FW update server. We are working on a solution for this.
Please also help to confirm whether your devices show the correct time on LCD when the device can't connect to our upgrade server.
Thanks
John
THX John - good hint!
I tried updating when Data Offloading was on LAN so NTP would go thru... and that worked!
THX
BJ
btromsdorf wrote:
THX John - good hint!
I tried updating when Data Offloading was on LAN so NTP would go thru... and that worked!
THX
BJHi BJ,
Thank you very much for the workaround. We will advise the customers on this while we are working on an official fix on the issue.
Regards
John
I had success using the ios app to update modem firmware while connected to the M2.
Using Telstra version of M2. Despite being unable to due to being "over allowance" ( even though it's a SIM-share device) it worked.
Hope this helps.
schumaku wrote:
JohnPeng What's the point for using NTP on a system with a connection to a 2G/3G/4G/5G WWAN network?
FOTA server requires the device to have valid time to pass the autentification. Some carriers don't provide the network system time. This is one of the reasons we are using NTP. We are working on the fix for the NTP blocking issue by some carriers.
Could you please advise your country and carrier?
Thanks
John
