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Nighthawk MR5200 (M5) - We need your feedback!
Good day Nighthawk Community,
I'm reaching out to you today in hopes of soliciting your help. If anyone is experiencing any issues with the Nighthawk MR5200 (M5) Mobile Hotspot we want to hear ...
Hi,
maybe it is possible to also help with the issue we experience.
We own two MR5200, let's call one "old" and the other one "new".
We use to run "old" with a Vodafone (Germany) SIM which originally came from a "Vodafone GigaCube", some kind of relabeled HUAWEI 5G Router. This setup was running fine for about 12 Month or so, but recently we started to experience interruptions of LTE connections after 12 to 24 hours. Only a reebot of "old" would help getting reconnected.
So we bought "new", used the very same SIM card with it. We experienced, that "new" wouldn't even connect to LTE nor any other band.
So we ordered a fresh SIM card and used in "new" but experienced the very same behaviour. "new" wouldn't connect to any band.
When using the fresh SIM card in "old", we were back to a connect time of about 12 to 24 hours, but then again interruptions of the connection.
JohnPengcould you take a look at the model.json stats if we upload them?
Many thanks in advance!
Hi Christine.
Really grateful to see this post.
I have a recently purchased MR5100 that receives a "disconnected" overnight on a regular basis. A reboot is needed to restore the service.
This M5 unit replaced a M1 router, but is significantly less reliable (operates 24x7 forhome internet over 4G).
Firmware version NTGX55_12.04.12.00.
Can't see any faciities to access logs, so I have NFI what is going on, but it's frustrating!
PM me for more details. Happy to help diagnose.
Feel free to delete this post.
Cheers.
I recommend starting a new post in regards to your MR5100. This thead is asking for feedback for the MR5200 and user experiences for this model product.
Please start a new forum post in the main Mobile Routers, Hotspots & Modems and we'll try to help you out.
Thank you.
iKaruS_Bungle wrote:
Hi Christine.
Really grateful to see this post.
I have a recently purchased MR5100 that receives a "disconnected" overnight on a regular basis. A reboot is needed to restore the service.
This M5 unit replaced a M1 router, but is significantly less reliable (operates 24x7 forhome internet over 4G).
Firmware version NTGX55_12.04.12.00.
Can't see any faciities to access logs, so I have NFI what is going on, but it's frustrating!
PM me for more details. Happy to help diagnose.
Feel free to delete this post.
Cheers.
iKaruS_Bungle wrote:
Hi Christine.
Really grateful to see this post.
I have a recently purchased MR5100 that receives a "disconnected" overnight on a regular basis. A reboot is needed to restore the service.
This M5 unit replaced a M1 router, but is significantly less reliable (operates 24x7 forhome internet over 4G).
Firmware version NTGX55_12.04.12.00.
Can't see any faciities to access logs, so I have NFI what is going on, but it's frustrating!
PM me for more details. Happy to help diagnose.
Feel free to delete this post.
Cheers.
Our SE in Australia will contact you and work with you to resolve the issue. Could you please send your contact info to my email: jopeng@netgear.com
Thanks
In reply to iKaruS_Bungle I had issues where the MR5100 where kept saying "Mobile Broadband Disconnected". Then through testing we foind oout it was randomly hooked up to another carrier, not my own. Then it would show that it was connected, but when you went to use internet it didnt work. I took it back to the shop and they replaced it.
I have a new device, now one day old, and the 5G has dropped out unexpectedly mid video meeting. My mobile phone with same carrier, stayed connected for me to finish the 2nd half of the meeting.
I will post this in anpther thread for MR5100 as somone has suggested there is a separate thread for that. Cheers.
ScotchK wrote:
In reply to iKaruS_Bungle I had issues where the MR5100 where kept saying "Mobile Broadband Disconnected". Then through testing we foind oout it was randomly hooked up to another carrier, not my own. Then it would show that it was connected, but when you went to use internet it didnt work. I took it back to the shop and they replaced it.
I have a new device, now one day old, and the 5G has dropped out unexpectedly mid video meeting. My mobile phone with same carrier, stayed connected for me to finish the 2nd half of the meeting.
I will post this in anpther thread for MR5100 as somone has suggested there is a separate thread for that. Cheers.
Could you please let me know which carrier you are using and what is your phone's brand and model?
If possible, please help to capture a model.json file and send it to me via private message.
- Logon to the webui (http://192.168.1.1 ) as an administrator
- Navigate to URL http://192.168.1.1/model.json via the same browser window
- Capture the results (by selecting all + copy) and send it backThanks
