Forum Discussion

NETGEAR Employee Retired

Dec 07, 2021

Solved

Nighthawk MR5200 (M5) - We need your feedback!

Good day Nighthawk Community, I'm reaching out to you today in hopes of soliciting your help. If anyone is experiencing any issues with the Nighthawk MR5200 (M5) Mobile Hotspot we want to hear ...

flyingtotoro
Nov 03, 2022
Hi,
maybe it is possible to also help with the issue we experience.
We own two MR5200, let's call one "old" and the other one "new".
We use to run "old" with a Vodafone (Germany) SIM which originally came from a "Vodafone GigaCube", some kind of relabeled HUAWEI 5G Router. This setup was running fine for about 12 Month or so, but recently we started to experience interruptions of LTE connections after 12 to 24 hours. Only a reebot of "old" would help getting reconnected.
So we bought "new", used the very same SIM card with it. We experienced, that "new" wouldn't even connect to LTE nor any other band.
So we ordered a fresh SIM card and used in "new" but experienced the very same behaviour. "new" wouldn't connect to any band.
When using the fresh SIM card in "old", we were back to a connect time of about 12 to 24 hours, but then again interruptions of the connection.
JohnPengcould you take a look at the model.json stats if we upload them?
Many thanks in advance!

benyba

Guide

Dec 08, 2021

Hi,

I'm still having 5G unstability issues described in this post :

https://community.netgear.com/t5/Mobile-Routers-Hotspots-Modems/MR5200-won-t-attach-to-n77-after-firmware-update-multiple/m-p/2150700#M19682

To summarize, I'm not able to use 5G network since I've upgraded from 10.29.11 firmware. I'm obliged to force it to LTE as 5G connection is highly unstable. Latest FW didn't change anything for me.

Log examples separated by a few seconds :

"connectionText":	"5G",
	"sessDuration": 	25636,
	"sessStartTime": 	1318381157,

	"signalStrength": {
		"rssi":-79,
		"rscp":0,
		"ecio":0,
		"rsrp":-93,
		"rsrq":-12,
		"bars":5,
		"sinr":1,
		"end":""
	},
	
		
	"diagInfo": [  {		
		"lteAttached": true,
		"nr5gAttached": true,
		"endcEnabledConfig": true,
		"ltesigValid":true,		
		"ltesigRssi":"-79 dBm",	
		"ltesigRsrp": "-93 dBm",
		"ltesigRsrq": "-12 dB",
		"ltesigSnr": "1 dB",
		"nr5gsigValid": true,
		"nr5gsigRsrp": "-114 dBm",
		"nr5gsigRsrq": "-12 dB",
		"nr5gsigSnr": "15 dB"

"connectionText":	"5G",
	"sessDuration": 	25786,
	"sessStartTime": 	1318381157,

	"signalStrength": {
		"rssi":-79,
		"rscp":0,
		"ecio":0,
		"rsrp":-110,
		"rsrq":-12,
		"bars":3,
		"sinr":0,
		"end":""
	},
	
		
	"diagInfo": [  {		
		"lteAttached": true,
		"nr5gAttached": true,
		"endcEnabledConfig": true,
		"ltesigValid":true,		
		"ltesigRssi":"-79 dBm",	
		"ltesigRsrp": "-110 dBm",
		"ltesigRsrq": "-13 dB",
		"ltesigSnr": "0 dB",
		"nr5gsigValid": true,
		"nr5gsigRsrp": "-32768 dBm",
		"nr5gsigRsrq": "-32768 dB",
		"nr5gsigSnr": "-3276 dB"		
	},{}],

Thank you

Benoit

Flosch77

Tutor

Dec 09, 2021

Hello from Europe,
I just started research and came across this post. I am using European MR5200 and have big problems connecting to LTE networks. After MR5200 searching for network for several minutes it falls back to WCDMA H+ connection. I can see it cycling through bands B3 B8 B20 before failing. I have German t-mobile contract currently used in Poland, means data roaming. I had chance to crosschange different multi Sims and also use local t-mobile sim. I checked APN settings several times. Phones next to M5 have strong 4g+ connection. Due to roaming I can choose from 4 carriers. One ends up with 4g connection all others fail to connect at all or go to H+ after some time. Regardless of connection type connection is lost after few minutes very often.
I am quite desperate at this point and hope for help.
Regards Florian

edit: I could just check another carriers sim (o2) , same behaviour, no lte, long search for any network. All sims have unlimited 4g/5g plans.