NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

ChristineT's avatar
ChristineT
Administrator
Dec 07, 2021
Solved

Nighthawk MR5200 (M5) - We need your feedback!

Good day Nighthawk Community,   I'm reaching out to you today in hopes of soliciting your help. If anyone is experiencing any issues with the Nighthawk MR5200 (M5) Mobile Hotspot we want to hear ...
  • flyingtotoro's avatar
    flyingtotoro
    Nov 03, 2022

    Hi,

    maybe it is possible to also help with the issue we experience.

    We own two MR5200, let's call one "old" and the other one "new".

    We use to run "old" with a Vodafone (Germany) SIM which originally came from a "Vodafone GigaCube", some kind of relabeled HUAWEI 5G Router. This setup was running fine for about 12 Month or so, but recently we started to experience interruptions of LTE connections after 12 to 24 hours. Only a reebot of "old" would help getting reconnected.

    So we bought "new", used the very same SIM card with it. We experienced, that "new" wouldn't even connect to LTE nor any other band.

    So we ordered a fresh SIM card and used in "new" but experienced the very same behaviour. "new" wouldn't connect to any band.

    When using the fresh SIM card in "old", we were back to a connect time of about 12 to 24 hours, but then again interruptions of the connection.

    JohnPengcould you take a look at the model.json stats if we upload them?

    Many thanks in advance!

Flosch77's avatar
Flosch77
Tutor
Dec 09, 2021
Hello from Europe,
I just started research and came across this post. I am using European MR5200 and have big problems connecting to LTE networks. After MR5200 searching for network for several minutes it falls back to WCDMA H+ connection. I can see it cycling through bands B3 B8 B20 before failing. I have German t-mobile contract currently used in Poland, means data roaming. I had chance to crosschange different multi Sims and also use local t-mobile sim. I checked APN settings several times. Phones next to M5 have strong 4g+ connection. Due to roaming I can choose from 4 carriers. One ends up with 4g connection all others fail to connect at all or go to H+ after some time. Regardless of connection type connection is lost after few minutes very often.
I am quite desperate at this point and hope for help.
Regards Florian

edit: I could just check another carriers sim (o2) , same behaviour, no lte, long search for any network. All sims have unlimited 4g/5g plans.
JohnPeng's avatar
JohnPeng
NETGEAR Expert
Dec 09, 2021
Flosch77 wrote:
Hello from Europe,
I just started research and came across this post. I am using European MR5200 and have big problems connecting to LTE networks. After MR5200 searching for network for several minutes it falls back to WCDMA H+ connection. I can see it cycling through bands B3 B8 B20 before failing. I have German t-mobile contract currently used in Poland, means data roaming. I had chance to crosschange different multi Sims and also use local t-mobile sim. I checked APN settings several times. Phones next to M5 have strong 4g+ connection. Due to roaming I can choose from 4 carriers. One ends up with 4g connection all others fail to connect at all or go to H+ after some time. Regardless of connection type connection is lost after few minutes very often.
I am quite desperate at this point and hope for help.
Regards Florian

edit: I could just check another carriers sim (o2) , same behaviour, no lte, long search for any network. All sims have unlimited 4g/5g plans.

Thanks for reaching out to us. Please see my comments and provide the required information if possible for initial review. Then we will provide instructions to collect more logs if needed.

 

1. Can you confirm your MR5200 with the T-T-Mo SIM works in Germany, the home network?

2. Since you are in roaming network, please make sure Roaming data is enabled. Please check the check box in front of the roaming data under APN setting

3. For all the SIM cards that can't get on LTE, most likely, it is due to carrier blocking the service to the device

Could you please help to capture the model.json logs with each SIM card you have and send them to me at jopeng@netgear.com?

- Logon to the webui (http://192.168.1.1 ) as an administrator
- Navigate to URL http://192.168.1.1/model.json via the same browser window
- Capture the results (by selecting all + copy) and send it back

Please mark the logs with the name of the carrier of the SIM card.

 

Thanks for your help in advance and hope we can help to resolve your issues.