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Forum Discussion
ChristineT
Dec 07, 2021NETGEAR Employee Retired
Nighthawk MR5200 (M5) - We need your feedback!
Good day Nighthawk Community,
I'm reaching out to you today in hopes of soliciting your help. If anyone is experiencing any issues with the Nighthawk MR5200 (M5) Mobile Hotspot we want to hear ...
- Nov 03, 2022
Hi,
maybe it is possible to also help with the issue we experience.
We own two MR5200, let's call one "old" and the other one "new".
We use to run "old" with a Vodafone (Germany) SIM which originally came from a "Vodafone GigaCube", some kind of relabeled HUAWEI 5G Router. This setup was running fine for about 12 Month or so, but recently we started to experience interruptions of LTE connections after 12 to 24 hours. Only a reebot of "old" would help getting reconnected.
So we bought "new", used the very same SIM card with it. We experienced, that "new" wouldn't even connect to LTE nor any other band.
So we ordered a fresh SIM card and used in "new" but experienced the very same behaviour. "new" wouldn't connect to any band.
When using the fresh SIM card in "old", we were back to a connect time of about 12 to 24 hours, but then again interruptions of the connection.
JohnPengcould you take a look at the model.json stats if we upload them?
Many thanks in advance!
benyba
Dec 14, 2021Guide
JohnPengHi, I'm interested by these instructions for downgrade and ready to do some tests for you.
Thank you
JohnPeng
Dec 15, 2021NETGEAR Expert
benyba wrote:
JohnPengHi, I'm interested by these instructions for downgrade and ready to do some tests for you.
Thank you
I have set up your device to downgrade to the previous release with FW 12.03.09.00 and PRI 03.04.
Please do a manuel FW upgrade check to downgrade you device and let me know if you have any issues.
Then you can let me know whether the issue you experinced with the latest release has gone.
Thanks