NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
Nighthawk MR5200 (M5) - We need your feedback!
Good day Nighthawk Community,
I'm reaching out to you today in hopes of soliciting your help. If anyone is experiencing any issues with the Nighthawk MR5200 (M5) Mobile Hotspot we want to hear ...
Hi,
maybe it is possible to also help with the issue we experience.
We own two MR5200, let's call one "old" and the other one "new".
We use to run "old" with a Vodafone (Germany) SIM which originally came from a "Vodafone GigaCube", some kind of relabeled HUAWEI 5G Router. This setup was running fine for about 12 Month or so, but recently we started to experience interruptions of LTE connections after 12 to 24 hours. Only a reebot of "old" would help getting reconnected.
So we bought "new", used the very same SIM card with it. We experienced, that "new" wouldn't even connect to LTE nor any other band.
So we ordered a fresh SIM card and used in "new" but experienced the very same behaviour. "new" wouldn't connect to any band.
When using the fresh SIM card in "old", we were back to a connect time of about 12 to 24 hours, but then again interruptions of the connection.
JohnPengcould you take a look at the model.json stats if we upload them?
Many thanks in advance!
Just bought the M5 to replace my M1 now that 5G is available in my village .
Used it with 4G for a week now, cause I still didn’t upgrade to a 5G SiMcard and had no issue. To say I received the new SiM ! I was amazed, internet is so much faster!
But this evening, experienced two times a connection loss. The router still displayed that it received 5G network but my devices couldn’t connect to the internet. So I came here to get more informations on the subject and see that I’m probably not the only one in this case.
Used it with 4G for a week now, cause I still didn’t upgrade to a 5G SiMcard and had no issue. To say I received the new SiM ! I was amazed, internet is so much faster!
But this evening, experienced two times a connection loss. The router still displayed that it received 5G network but my devices couldn’t connect to the internet. So I came here to get more informations on the subject and see that I’m probably not the only one in this case.
Another precision, only way I found to solve it is to restart the router. So I restarted it two times today. It’s really since I switched to 5G that this issue appeared. During my week on 4G network, it was flawless.