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Nighthawk MR5200 (M5) - We need your feedback!
Good day Nighthawk Community,
I'm reaching out to you today in hopes of soliciting your help. If anyone is experiencing any issues with the Nighthawk MR5200 (M5) Mobile Hotspot we want to hear ...
Hi,
maybe it is possible to also help with the issue we experience.
We own two MR5200, let's call one "old" and the other one "new".
We use to run "old" with a Vodafone (Germany) SIM which originally came from a "Vodafone GigaCube", some kind of relabeled HUAWEI 5G Router. This setup was running fine for about 12 Month or so, but recently we started to experience interruptions of LTE connections after 12 to 24 hours. Only a reebot of "old" would help getting reconnected.
So we bought "new", used the very same SIM card with it. We experienced, that "new" wouldn't even connect to LTE nor any other band.
So we ordered a fresh SIM card and used in "new" but experienced the very same behaviour. "new" wouldn't connect to any band.
When using the fresh SIM card in "old", we were back to a connect time of about 12 to 24 hours, but then again interruptions of the connection.
JohnPengcould you take a look at the model.json stats if we upload them?
Many thanks in advance!
I use my M5 wifi disabled, connected via Ethernet to an Orbi RBR20 router for mesh networking my apartment that is on two floors.
When this happens (happened again this morning) I tried to turn wifi on on the M5 but the internet still wasn’t connected. The device’s display showed that it was connected to my operator’s 5G but no internet was accessible.
When this happens (happened again this morning) I tried to turn wifi on on the M5 but the internet still wasn’t connected. The device’s display showed that it was connected to my operator’s 5G but no internet was accessible.
Thanks for the confirmation. Your issue seems also reported by other customers in the following coummunity discussion.
NoV1m wrote:
I use my M5 wifi disabled, connected via Ethernet to an Orbi RBR20 router for mesh networking my apartment that is on two floors.
When this happens (happened again this morning) I tried to turn wifi on on the M5 but the internet still wasn’t connected. The device’s display showed that it was connected to my operator’s 5G but no internet was accessible.
https://community.netgear.com/t5/Mobile-Routers-Hotspots-Modems/Netgear-Nighthawk-M5-MR5200-WAN-issue/m-p/2172874#M20209
We are working on this issue right now. Sorry for the inconvenience. We may need your help to capture some logs if needed.
Thanks