Nighthawk MR5200 (M5) - We need your feedback!

Good day Nighthawk Community, I'm reaching out to you today in hopes of soliciting your help. If anyone is experiencing any issues with the Nighthawk MR5200 (M5) Mobile Hotspot we want to hear ...

flyingtotoro
Nov 03, 2022
Hi,
maybe it is possible to also help with the issue we experience.
We own two MR5200, let's call one "old" and the other one "new".
We use to run "old" with a Vodafone (Germany) SIM which originally came from a "Vodafone GigaCube", some kind of relabeled HUAWEI 5G Router. This setup was running fine for about 12 Month or so, but recently we started to experience interruptions of LTE connections after 12 to 24 hours. Only a reebot of "old" would help getting reconnected.
So we bought "new", used the very same SIM card with it. We experienced, that "new" wouldn't even connect to LTE nor any other band.
So we ordered a fresh SIM card and used in "new" but experienced the very same behaviour. "new" wouldn't connect to any band.
When using the fresh SIM card in "old", we were back to a connect time of about 12 to 24 hours, but then again interruptions of the connection.
JohnPengcould you take a look at the model.json stats if we upload them?
Many thanks in advance!

Chipster27

Aspirant

Dec 21, 2021

Location: US

Carrier: Verizon with Verizon 5G sim card

Hotspot: MR5200

Firmware Version: NTGX55_12.04.10.01

Firmware Build: 2021/08/30

Hardware Version: 1.1

PRI Version: 02.02

Problem: The device is losing data connection. I end up with a yellow warning triangle associated with the WiFi icon. When I click on it I get a message saying the device has lost data connection.

Any advice is appreciated.

Thanks

JohnPeng

NETGEAR Expert

Jan 12, 2022

Sorry for replying late. The M5 NAS will not work with new Verizon SIM since new Verizon SIM requires on device activation. That is not supported by the device. But some Verizon customers did make the device work with their already-activated Verizon SIM card.

Thanks

Chipster27
Aspirant
Jan 13, 2022
Got it, thank you! I was able to activate the sim using my old device, then put the sim in my 5200 and it works.
- JohnPeng
  NETGEAR Expert
  Jan 13, 2022
  Chipster27 wrote:
  Got it, thank you! I was able to activate the sim using my old device, then put the sim in my 5200 and it works.
  
  Glad to know this works for you!
  
  Thanks

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Nighthawk MR5200 (M5) - We need your feedback!