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Nighthawk MR5200 (M5) - We need your feedback!
Good day Nighthawk Community,
I'm reaching out to you today in hopes of soliciting your help. If anyone is experiencing any issues with the Nighthawk MR5200 (M5) Mobile Hotspot we want to hear ...
Hi,
maybe it is possible to also help with the issue we experience.
We own two MR5200, let's call one "old" and the other one "new".
We use to run "old" with a Vodafone (Germany) SIM which originally came from a "Vodafone GigaCube", some kind of relabeled HUAWEI 5G Router. This setup was running fine for about 12 Month or so, but recently we started to experience interruptions of LTE connections after 12 to 24 hours. Only a reebot of "old" would help getting reconnected.
So we bought "new", used the very same SIM card with it. We experienced, that "new" wouldn't even connect to LTE nor any other band.
So we ordered a fresh SIM card and used in "new" but experienced the very same behaviour. "new" wouldn't connect to any band.
When using the fresh SIM card in "old", we were back to a connect time of about 12 to 24 hours, but then again interruptions of the connection.
JohnPengcould you take a look at the model.json stats if we upload them?
Many thanks in advance!
Hi,
I have a MR5200 and it connects and works great. However, I do want to monitor the router remotely. Check battery status, connected devices and data usage. I have tried all possible options accessing the router from external IP, but it simply will not work. Port forwarding, DMZ will not let me access the gateway IP from an external IP for web admin interface. I have changed the gateway IP. No luck. I have called the network operator, changed APN to a public APN (No firewalls). Still I am unable to even ping the router.
Can you help me access the MR5200 from outside the LAN?
cyberfox wrote:
Hi,
I have a MR5200 and it connects and works great. However, I do want to monitor the router remotely. Check battery status, connected devices and data usage. I have tried all possible options accessing the router from external IP, but it simply will not work. Port forwarding, DMZ will not let me access the gateway IP from an external IP for web admin interface. I have changed the gateway IP. No luck. I have called the network operator, changed APN to a public APN (No firewalls). Still I am unable to even ping the router.
Can you help me access the MR5200 from outside the LAN?
This is not supprted by the carriers due to security risks. But some carriers do support the special plan for enterprise customers with VPN support, which will assign a fixed IP to M5 and allow the customer to access the network behind M5.
Netgear has its own remote management service that can be enabled on M5 as a subscription, which is called Insight Pro. You can check and see whether the service can meet your needs.
Thanks
It is supported by the carrier. I do not need a fixed IP as DDNS takes care of the IP changes. I do have the public IP for the M5. According to the carrier the APN I am using is not behind any firewalls or CGNAT. The problem is the router not letting me under any settings access it from outside the LAN.
I have confirmed that I have a serial number prefix that are eligible for Insight. I have tried to enroll the serial number to the service, but the router shows up under 'My other devices' and I am unable to control it or manage it. It does not work.
cyberfox wrote:
It is supported by the carrier. I do not need a fixed IP as DDNS takes care of the IP changes. I do have the public IP for the M5. According to the carrier the APN I am using is not behind any firewalls or CGNAT. The problem is the router not letting me under any settings access it from outside the LAN.
I have confirmed that I have a serial number prefix that are eligible for Insight. I have tried to enroll the serial number to the service, but the router shows up under 'My other devices' and I am unable to control it or manage it. It does not work.
Could you please let me know your carrier and your device SKU/FW version?
I can help to set you up for Insight Pro to work. As for direct remote access with carrier network, I don't think it can work easily, or we don't need to create the Insight Pro service.
Thanks
Carrier: Telenor
SKU: MR5200-100EUS
FW: NTGX55_12.04.12.00
Serial prefix: 6B2
I am on a Insight Premium trial now, but as long as it does not work.