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Nighthawk MR5200 (M5) - We need your feedback!
Good day Nighthawk Community,
I'm reaching out to you today in hopes of soliciting your help. If anyone is experiencing any issues with the Nighthawk MR5200 (M5) Mobile Hotspot we want to hear ...
Hi,
maybe it is possible to also help with the issue we experience.
We own two MR5200, let's call one "old" and the other one "new".
We use to run "old" with a Vodafone (Germany) SIM which originally came from a "Vodafone GigaCube", some kind of relabeled HUAWEI 5G Router. This setup was running fine for about 12 Month or so, but recently we started to experience interruptions of LTE connections after 12 to 24 hours. Only a reebot of "old" would help getting reconnected.
So we bought "new", used the very same SIM card with it. We experienced, that "new" wouldn't even connect to LTE nor any other band.
So we ordered a fresh SIM card and used in "new" but experienced the very same behaviour. "new" wouldn't connect to any band.
When using the fresh SIM card in "old", we were back to a connect time of about 12 to 24 hours, but then again interruptions of the connection.
JohnPengcould you take a look at the model.json stats if we upload them?
Many thanks in advance!
Carrier: Telenor
SKU: MR5200-100EUS
FW: NTGX55_12.04.12.00
Serial prefix: 6B2
I am on a Insight Premium trial now, but as long as it does not work.
Ok. Let me help to get your insight issue resolved. Your device should be have Insight enabled. We need to find out why.
Who is your contact to set up your Insight Premium trial? You can email me with the screenshot at jopeng@netgear.com. Seems the community doesn't support photo attachment.
Thanks
cyberfox wrote:
Carrier: Telenor
SKU: MR5200-100EUS
FW: NTGX55_12.04.12.00
Serial prefix: 6B2
I am on a Insight Premium trial now, but as long as it does not work.
For the record:
The only way to get access to the MR5200 remotely is to sign up for Insight PRO. Then when you are in the cloud portal, go to account management and add credit card info and enable monthly billing. When this is enabled you can add the serial number for the MR5200 in the portal for remote management. If you are only managing the MR5200 it will cost you $1.8 a month. Works pretty well and you can use the Insight app for monitoring if it is is connected, clients connected etc.