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Nighthawk MR5200 (M5) - We need your feedback!
Good day Nighthawk Community,
I'm reaching out to you today in hopes of soliciting your help. If anyone is experiencing any issues with the Nighthawk MR5200 (M5) Mobile Hotspot we want to hear ...
Hi,
maybe it is possible to also help with the issue we experience.
We own two MR5200, let's call one "old" and the other one "new".
We use to run "old" with a Vodafone (Germany) SIM which originally came from a "Vodafone GigaCube", some kind of relabeled HUAWEI 5G Router. This setup was running fine for about 12 Month or so, but recently we started to experience interruptions of LTE connections after 12 to 24 hours. Only a reebot of "old" would help getting reconnected.
So we bought "new", used the very same SIM card with it. We experienced, that "new" wouldn't even connect to LTE nor any other band.
So we ordered a fresh SIM card and used in "new" but experienced the very same behaviour. "new" wouldn't connect to any band.
When using the fresh SIM card in "old", we were back to a connect time of about 12 to 24 hours, but then again interruptions of the connection.
JohnPengcould you take a look at the model.json stats if we upload them?
Many thanks in advance!
Brand new MR5200.
Will not connect to Mobile Broadband.
Status is always "Searching for network, please wait..."
APN is correct.
Advanced Settings > Carrier says AT&T and will not change, no matter how many times I try to click/tap on T-Mobile.
Carrier: T-Mobile
Carrier states sim is active and 5G capable. We've even tried a new SIM
Firmware Version: NTGX55_12.04.10.01
Hardware Version: 1.0
Web App Version: MR5200-100EUS_04.02.196.00
Modem Version: MPSS.HI.2.0.c3.5-00010-SDX55_CPEALL_PACK-1.403198.3
kristopher_d wrote:
Brand new MR5200.
Will not connect to Mobile Broadband.
Status is always "Searching for network, please wait..."
APN is correct.
Advanced Settings > Carrier says AT&T and will not change, no matter how many times I try to click/tap on T-Mobile.
Carrier: T-Mobile
Carrier states sim is active and 5G capable. We've even tried a new SIM
Firmware Version: NTGX55_12.04.10.01Hardware Version: 1.0
Web App Version: MR5200-100EUS_04.02.196.00
Modem Version: MPSS.HI.2.0.c3.5-00010-SDX55_CPEALL_PACK-1.403198.3
Your issue had been investigated and confirmed that it was due to T-Mo SIM is blocked to work on MR5200. Please contact T-Mo for BYOD data plan. If your SIM card is from promotion plan tied to a certian device, you will see the issue.
Thanks
This is a patently false statement.
I have a BYOD plan.T-Mobile has confirmed that their sim cards are not blocking the device.
kristopher_d wrote:
This is a patently false statement.
I have a BYOD plan.T-Mobile has confirmed that their sim cards are not blocking the device.
Please chek your online account and let us know your plan info. We can help to check whether your SIM is blocked by T-Mo or not.
I've had variable results swapping SIMs around with T-Mobile. The unlocked MR5200 I purchased directly from Netgear accepted the SIM from any T-Mobile data-only device and worked fine. While conversing with T-Mobile technical support on a different matter, I mentioned this. The support tech told me that they have measures in place that will eventually disable the use of SIMs from certain data-only devices some period of time after they are swapped into a different device. Specifically, I was able to use the SIM from my iPad in the MR5200, but the tech said they would eventually flag that and disable it.
Elsewhere, I have tried swapping the SIM from my iPad into a unlocked MR1100 (4G) and it did not work at all.
JohnPeng I too have this issue as stated by kristopher_d . I was on hold with Netgear technical support for 1.5 hours and also with T mobile support. I was sent a BYOD sim card that can be used on an unlocked device and it was confirmed as such by t mobile customer service. This is NOT the issue. I currently have an open case with Netgear technical team as of 5/9/2022 and am awaiting resolution.
- After a period of repeated observation, it is likely that the M5 is very susceptible to radio interference which seriously affected the device's cellular and WiFi stability.
It is found that when the M5 is moved to an open area away from the busy environment or source of interference it will reconnect to the cellular service (4G, 4G+, 5G) provided the APN authentication is set correctly.
WiFi will also automatically reconnect when moved away from the interference source- IP phones, windows computers, monitors, other WiFi hotspots and routers etc.
Adding system logs to future firmware could help debug such problems.
dpcheng wrote:
After a period of repeated observation, it is likely that the M5 is very susceptible to radio interference which seriously affected the device's cellular and WiFi stability.
It is found that when the M5 is moved to an open area away from the busy environment or source of interference it will reconnect to the cellular service (4G, 4G+, 5G) provided the APN authentication is set correctly.
WiFi will also automatically reconnect when moved away from the interference source- IP phones, windows computers, monitors, other WiFi hotspots and routers etc.
Adding system logs to future firmware could help debug such problems.Was this using internal or external antennas?
jrpalmer08 wrote:
JohnPeng I too have this issue as stated by kristopher_d . I was on hold with Netgear technical support for 1.5 hours and also with T mobile support. I was sent a BYOD sim card that can be used on an unlocked device and it was confirmed as such by t mobile customer service. This is NOT the issue. I currently have an open case with Netgear technical team as of 5/9/2022 and am awaiting resolution.
Could you please help to check your current plan code? You can find it on your T-Mo account as shown below.