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ChristineT's avatar
ChristineT
NETGEAR Employee Retired
Dec 07, 2021
Solved

Nighthawk MR5200 (M5) - We need your feedback!

Good day Nighthawk Community,   I'm reaching out to you today in hopes of soliciting your help. If anyone is experiencing any issues with the Nighthawk MR5200 (M5) Mobile Hotspot we want to hear ...
  • flyingtotoro's avatar
    flyingtotoro
    Nov 03, 2022

    Hi,

    maybe it is possible to also help with the issue we experience.

    We own two MR5200, let's call one "old" and the other one "new".

    We use to run "old" with a Vodafone (Germany) SIM which originally came from a "Vodafone GigaCube", some kind of relabeled HUAWEI 5G Router. This setup was running fine for about 12 Month or so, but recently we started to experience interruptions of LTE connections after 12 to 24 hours. Only a reebot of "old" would help getting reconnected.

    So we bought "new", used the very same SIM card with it. We experienced, that "new" wouldn't even connect to LTE nor any other band.

    So we ordered a fresh SIM card and used in "new" but experienced the very same behaviour. "new" wouldn't connect to any band.

    When using the fresh SIM card in "old", we were back to a connect time of about 12 to 24 hours, but then again interruptions of the connection.

    JohnPengcould you take a look at the model.json stats if we upload them?

    Many thanks in advance!

Retired_Member's avatar
Retired_Member
Feb 19, 2022

Christine,

 

I just purchased the MR5200  1 week ago.  I am experiencing random dropping of my AT&T cellular connection.  I have a new AT&T 5G ulimited plan and I do not experience any issues connecting to the ISP.  The APN is configured properly, as AT&T broadband, broadband.  Connection is always strong.

 

I need the device to be on 24/7 to accomodate security cameras, NAS and a security system alerts.  I have set up the MR5200 as a VPN and IP passthrough modem, with WIFI turned off.  The units battery pack has been removed and I power it from a UPS for it to remain powered on.  It is connected to my Linksys 1900acs router which has expressvpn installed on the router so all traffic passes through the vpn.  

 

The past two days I have been experiencing random disconnects of my network to the MR5200.  It dropped the connection to my network around 3 pm on 2/18 and then again at 4 am on 2/19.  I have to turn everything off and then turn the MR5200 on, then the router, then my computer for me to re-connect everything.  The MR5200 is running the latest Netgear firmware.

 

Since I need a reliable system to work 24/7, I went back to running my Netgear LB2120 in bridge mode.  

 

I am writing my concerns to see if I have made a mistake setting up the MR5200 for my network or if the unit is not reliable as I need, to return it for Amazon refund.  I need something reliable, not intermittent like I am experiencing.

 

Thank you,

Paul