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Nighthawk MR5200 (M5) - We need your feedback!
Good day Nighthawk Community,
I'm reaching out to you today in hopes of soliciting your help. If anyone is experiencing any issues with the Nighthawk MR5200 (M5) Mobile Hotspot we want to hear ...
Hi,
maybe it is possible to also help with the issue we experience.
We own two MR5200, let's call one "old" and the other one "new".
We use to run "old" with a Vodafone (Germany) SIM which originally came from a "Vodafone GigaCube", some kind of relabeled HUAWEI 5G Router. This setup was running fine for about 12 Month or so, but recently we started to experience interruptions of LTE connections after 12 to 24 hours. Only a reebot of "old" would help getting reconnected.
So we bought "new", used the very same SIM card with it. We experienced, that "new" wouldn't even connect to LTE nor any other band.
So we ordered a fresh SIM card and used in "new" but experienced the very same behaviour. "new" wouldn't connect to any band.
When using the fresh SIM card in "old", we were back to a connect time of about 12 to 24 hours, but then again interruptions of the connection.
JohnPengcould you take a look at the model.json stats if we upload them?
Many thanks in advance!
Christine,
I just purchased the MR5200 1 week ago. I am experiencing random dropping of my AT&T cellular connection. I have a new AT&T 5G ulimited plan and I do not experience any issues connecting to the ISP. The APN is configured properly, as AT&T broadband, broadband. Connection is always strong.
I need the device to be on 24/7 to accomodate security cameras, NAS and a security system alerts. I have set up the MR5200 as a VPN and IP passthrough modem, with WIFI turned off. The units battery pack has been removed and I power it from a UPS for it to remain powered on. It is connected to my Linksys 1900acs router which has expressvpn installed on the router so all traffic passes through the vpn.
The past two days I have been experiencing random disconnects of my network to the MR5200. It dropped the connection to my network around 3 pm on 2/18 and then again at 4 am on 2/19. I have to turn everything off and then turn the MR5200 on, then the router, then my computer for me to re-connect everything. The MR5200 is running the latest Netgear firmware.
Since I need a reliable system to work 24/7, I went back to running my Netgear LB2120 in bridge mode.
I am writing my concerns to see if I have made a mistake setting up the MR5200 for my network or if the unit is not reliable as I need, to return it for Amazon refund. I need something reliable, not intermittent like I am experiencing.
Thank you,
Paul
Try locking to 4G LTE. I had a similar problem that appeared to be cuased by 5G coming and going, which resulted in it getting stuck in 3G.
I'm in a marginal 5G area, when 5G unlocked it reverted all the way back to 3G. I believe the LB2120 is a 4G device?
If so, maybe you can only use 4G relilably in your area... At least its one possible cause to investigate.
Stevexxx,
Ok, I reset the MR5200, and then set it back up. No WIFI, no batttery, VPN & IP passthrough. This time I changed the Band Region to LTE and NR5G. My thought is that if the 5G network disconnects this setting should revert and pick up the LTE Bands also in my area.
I'll let it run overnight and see what happens. Thank you for your answer. Appreciate it. I'll give it one more chance before I send it back.
PaulStevexxx
Steve, well after changing the Band Region settings to LTE and NR5G, and rebooting everything, it only lasted about 10 minutes before internet access dropped. I checked the modem, and it was connected with a strong signal. Logged into the router and the vpn was disconnected and would not reconnect. So I went back into the MR5200 and set it to LTE ALL as you originally stated.
Will monitor this and let everyone know.
Paul
I've been fighting dropouts for a few weeks, one conclusion I've come to is that ATT is stopping/starting cells fairly often in my neighborhood right now as part of the de-commishening of 3G. Its gone bye-bye for hours at a time, and you can't even make a voice call during this time.
Hopefully this will be over soon and I can attack my last (known) issue, which is a gradual slowdown of download speed over a period of 8 or so hours...
I continue to have problems with dropped connections on my internet data service. I use AT&T service. Modem is set for all LTE service until they install 5G in my area.
This morning the network was again down. The modem was connected to one cell tower last night
which was LTE B12 band, and then this morning it had switched to another tower with LTE B14
band. Signal was strong as I use a poynting 2 x 2 mimo antenna. I am less than 5 miles away
from the towers in my area. Modem firmware is up to date. Router: Linksys 1900acsv2 running expressvpn on the router. It seems when AT&T switches cell towers on me, my modem will stay connected, but the vpn
drops the connection and prevents my network from re-connecting. I have to reboot both the modem
and router for the reconnection to take place.
This is unacceptable since I need communication for security systems and cameras when I am
away from this location. The settings on the router expressvpn are set to reboot at 4 am,
however without the ability to automatically set the modem to reboot, the network will never
reconnect without a modem reboot. VPN protocol are set to automatic, wired to modem, DHCP protocol. Regardless if ExpressVPN is
set to automatically reboot at 4 am, it still locks out the modem and will not reconnect to it,
until the modem is manually rebooted. Of course netgear will blame expressvpn and expressvpn
will blame netgear and everyone will blame AT&T!- Trying to use an MR5200 in a private 5G NSA NW. The device seems to attach properly, showing 5G symbol, but data throughput and latency indicate that it is only using the 4G anchor.
Anchor is on B40, 5G is n78 (3.7 to 3.8, 100 MHz).
Latest FW in use
QXDM is available to take traces if instructions can be provided.