NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

ChristineT's avatar
ChristineT
Administrator
Dec 07, 2021
Solved

Nighthawk MR5200 (M5) - We need your feedback!

Good day Nighthawk Community,   I'm reaching out to you today in hopes of soliciting your help. If anyone is experiencing any issues with the Nighthawk MR5200 (M5) Mobile Hotspot we want to hear ...
  • flyingtotoro's avatar
    flyingtotoro
    Nov 03, 2022

    Hi,

    maybe it is possible to also help with the issue we experience.

    We own two MR5200, let's call one "old" and the other one "new".

    We use to run "old" with a Vodafone (Germany) SIM which originally came from a "Vodafone GigaCube", some kind of relabeled HUAWEI 5G Router. This setup was running fine for about 12 Month or so, but recently we started to experience interruptions of LTE connections after 12 to 24 hours. Only a reebot of "old" would help getting reconnected.

    So we bought "new", used the very same SIM card with it. We experienced, that "new" wouldn't even connect to LTE nor any other band.

    So we ordered a fresh SIM card and used in "new" but experienced the very same behaviour. "new" wouldn't connect to any band.

    When using the fresh SIM card in "old", we were back to a connect time of about 12 to 24 hours, but then again interruptions of the connection.

    JohnPengcould you take a look at the model.json stats if we upload them?

    Many thanks in advance!

steveXXX's avatar
steveXXX
Apprentice
Feb 20, 2022

Try locking to 4G LTE.  I had a similar problem that appeared to be cuased by 5G coming and going, which resulted in it getting stuck in 3G.

I'm in a marginal 5G area, when 5G unlocked it reverted all the way back to 3G.  I believe the LB2120 is a 4G device?

If so, maybe you can only use 4G relilably in your area...  At least its one possible cause to investigate.

 

 

 

 

Retired_Member's avatar
Retired_Member
Feb 20, 2022

Stevexxx,

 

Ok, I reset the MR5200, and then set it back up.  No WIFI, no batttery, VPN & IP passthrough.  This time I changed the Band Region to LTE and NR5G.  My thought is that if the 5G network disconnects this setting should revert and pick up the LTE Bands also in my area.

 

I'll let it run overnight and see what happens.  Thank you for your answer.  Appreciate it.  I'll give it one more chance before I send it back.


Paul