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Nighthawk MR5200 (M5) - We need your feedback!
Good day Nighthawk Community,
I'm reaching out to you today in hopes of soliciting your help. If anyone is experiencing any issues with the Nighthawk MR5200 (M5) Mobile Hotspot we want to hear ...
Hi,
maybe it is possible to also help with the issue we experience.
We own two MR5200, let's call one "old" and the other one "new".
We use to run "old" with a Vodafone (Germany) SIM which originally came from a "Vodafone GigaCube", some kind of relabeled HUAWEI 5G Router. This setup was running fine for about 12 Month or so, but recently we started to experience interruptions of LTE connections after 12 to 24 hours. Only a reebot of "old" would help getting reconnected.
So we bought "new", used the very same SIM card with it. We experienced, that "new" wouldn't even connect to LTE nor any other band.
So we ordered a fresh SIM card and used in "new" but experienced the very same behaviour. "new" wouldn't connect to any band.
When using the fresh SIM card in "old", we were back to a connect time of about 12 to 24 hours, but then again interruptions of the connection.
JohnPengcould you take a look at the model.json stats if we upload them?
Many thanks in advance!
BartMel wrote:
Trying to use an MR5200 in a private 5G NSA NW. The device seems to attach properly, showing 5G symbol, but data throughput and latency indicate that it is only using the 4G anchor.
Anchor is on B40, 5G is n78 (3.7 to 3.8, 100 MHz).
Latest FW in use
QXDM is available to take traces if instructions can be provided.
QXDM will be really helpful in this case. Please capture QXDM logs with QTI default filter and start logging from device boot up until you see the the data connection is set up and %G icon is displayed.
We saw this issue when the 5G coverage poor in NSA mode. The network broadcast it is 5G enabled and the device is also attached to it showing the 5G capbility, but actaully, the 5G leg is not really active. We can check on this with the QXDM logs.
Thanks
John
Any special USB drivers needed to get QXDM logs?
I don't think it is an issue with signal strength as other devices connect just fine. Will try to get QXDM logs in the next days.
Is SA already supported? On the same band, we also have an SA NW active, with a different APN., but no luck to the MR to see this NW.
I don't think it is an issue with signal strength as other devices connect just fine. Will try to get QXDM logs in the next days.
Is SA already supported? On the same band, we also have an SA NW active, with a different APN., but no luck to the MR to see this NW.