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ChristineT's avatar
ChristineT
Administrator
Dec 07, 2021
Solved

Nighthawk MR5200 (M5) - We need your feedback!

Good day Nighthawk Community,   I'm reaching out to you today in hopes of soliciting your help. If anyone is experiencing any issues with the Nighthawk MR5200 (M5) Mobile Hotspot we want to hear ...
  • flyingtotoro's avatar
    flyingtotoro
    Nov 03, 2022

    Hi,

    maybe it is possible to also help with the issue we experience.

    We own two MR5200, let's call one "old" and the other one "new".

    We use to run "old" with a Vodafone (Germany) SIM which originally came from a "Vodafone GigaCube", some kind of relabeled HUAWEI 5G Router. This setup was running fine for about 12 Month or so, but recently we started to experience interruptions of LTE connections after 12 to 24 hours. Only a reebot of "old" would help getting reconnected.

    So we bought "new", used the very same SIM card with it. We experienced, that "new" wouldn't even connect to LTE nor any other band.

    So we ordered a fresh SIM card and used in "new" but experienced the very same behaviour. "new" wouldn't connect to any band.

    When using the fresh SIM card in "old", we were back to a connect time of about 12 to 24 hours, but then again interruptions of the connection.

    JohnPengcould you take a look at the model.json stats if we upload them?

    Many thanks in advance!

Peoplespace's avatar
Peoplespace
Aspirant
May 12, 2022

We lose access to the Nighthawk M5 whenever a software update is pushed.

APN settings get deleted and go to the default one.

All other settings remain.

steveXXX's avatar
steveXXX
Apprentice
May 12, 2022

Where do you find software updates? I've looked on the M5 website but don't see any.,...

 

  • Peoplespace's avatar
    Peoplespace
    Aspirant
    May 12, 2022

    When we login to the Nighthawks GUI, you can go to Firmware updates and check to see if there is a new one.

    • steveXXX's avatar
      steveXXX
      Apprentice
      May 12, 2022

      Just checked, I see:

       

      Never have updated FW since I bought the device.  What version is loaded on you M5, if I might ask?

       

       

      • JohnPeng's avatar
        JohnPeng
        NETGEAR Expert
        May 15, 2022
        steveXXX wrote:

        Just checked, I see:

         

        Never have updated FW since I bought the device.  What version is loaded on you M5, if I might ask?

         

         

        Based on the release version on your device, it is an AT&T device and already on the latest release. For AT&T device, the upgrade is hosted on AT&T server. We don't host local FW upgrade on Netgear support.

         

        Thanks