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ChristineT's avatar
ChristineT
Administrator
Dec 07, 2021
Solved

Nighthawk MR5200 (M5) - We need your feedback!

Good day Nighthawk Community,   I'm reaching out to you today in hopes of soliciting your help. If anyone is experiencing any issues with the Nighthawk MR5200 (M5) Mobile Hotspot we want to hear ...
  • flyingtotoro's avatar
    flyingtotoro
    Nov 03, 2022

    Hi,

    maybe it is possible to also help with the issue we experience.

    We own two MR5200, let's call one "old" and the other one "new".

    We use to run "old" with a Vodafone (Germany) SIM which originally came from a "Vodafone GigaCube", some kind of relabeled HUAWEI 5G Router. This setup was running fine for about 12 Month or so, but recently we started to experience interruptions of LTE connections after 12 to 24 hours. Only a reebot of "old" would help getting reconnected.

    So we bought "new", used the very same SIM card with it. We experienced, that "new" wouldn't even connect to LTE nor any other band.

    So we ordered a fresh SIM card and used in "new" but experienced the very same behaviour. "new" wouldn't connect to any band.

    When using the fresh SIM card in "old", we were back to a connect time of about 12 to 24 hours, but then again interruptions of the connection.

    JohnPengcould you take a look at the model.json stats if we upload them?

    Many thanks in advance!

gator007's avatar
gator007
Aspirant
May 12, 2022
Will not stay connected to 5G, keeps dropping back to 4G. My old M1 in 4G test around 50+ mbps. My new MR5200 with the same sim and in the same spot clocks in at 7 mbps. One of the few times I've connected to 5G it clocked in at 78 mbps. Tomorrow I wiil take it over where a 5G UC tower is and re-test. So far the unit has been very disappointing 😞
JohnPeng's avatar
JohnPeng
NETGEAR Expert
May 15, 2022
gator007 wrote:
Will not stay connected to 5G, keeps dropping back to 4G. My old M1 in 4G test around 50+ mbps. My new MR5200 with the same sim and in the same spot clocks in at 7 mbps. One of the few times I've connected to 5G it clocked in at 78 mbps. Tomorrow I wiil take it over where a 5G UC tower is and re-test. So far the unit has been very disappointing 😞

Please capture the model.json files when the device connects to LTE and 5G and send the private message to me.

 

Thanks