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Nighthawk MR5200 (M5) - We need your feedback!
Good day Nighthawk Community,
I'm reaching out to you today in hopes of soliciting your help. If anyone is experiencing any issues with the Nighthawk MR5200 (M5) Mobile Hotspot we want to hear ...
Hi,
maybe it is possible to also help with the issue we experience.
We own two MR5200, let's call one "old" and the other one "new".
We use to run "old" with a Vodafone (Germany) SIM which originally came from a "Vodafone GigaCube", some kind of relabeled HUAWEI 5G Router. This setup was running fine for about 12 Month or so, but recently we started to experience interruptions of LTE connections after 12 to 24 hours. Only a reebot of "old" would help getting reconnected.
So we bought "new", used the very same SIM card with it. We experienced, that "new" wouldn't even connect to LTE nor any other band.
So we ordered a fresh SIM card and used in "new" but experienced the very same behaviour. "new" wouldn't connect to any band.
When using the fresh SIM card in "old", we were back to a connect time of about 12 to 24 hours, but then again interruptions of the connection.
JohnPengcould you take a look at the model.json stats if we upload them?
Many thanks in advance!
Will not stay connected to 5G, keeps dropping back to 4G. My old M1 in 4G test around 50+ mbps. My new MR5200 with the same sim and in the same spot clocks in at 7 mbps. One of the few times I've connected to 5G it clocked in at 78 mbps. Tomorrow I wiil take it over where a 5G UC tower is and re-test. So far the unit has been very disappointing 😞
Update:
The M5 was not the problem. Our normally reliable cell tower near our house was having data problems. I took the M5 5 miles down the road to a good tower and it was awsome. Using the M5 with my S21+ connected via wifi 6 approximately 3 feet apart the download was 605 mbps with a 91 upload speed and a ping of 71. Now if they can just get our home tower reliable again I'll be a happy camper.. Customer service told us they were upgrading equipment. Sorry I blamed the new M5 for the problem, it rocks!
The M5 was not the problem. Our normally reliable cell tower near our house was having data problems. I took the M5 5 miles down the road to a good tower and it was awsome. Using the M5 with my S21+ connected via wifi 6 approximately 3 feet apart the download was 605 mbps with a 91 upload speed and a ping of 71. Now if they can just get our home tower reliable again I'll be a happy camper.. Customer service told us they were upgrading equipment. Sorry I blamed the new M5 for the problem, it rocks!
- Occasionally the M5 still fails to reconnect to the 4G+ network automatically after dropped out and when this happens the M5 web admin page will also fails to login (access denied) but can be accessed by the NetGear mobile app and showed the M5 either searching for network and or connected to a network that have no access.
Editing the APN settings by changing the Authentication from PAP to CHAP followed by SAVE and then CHAP back to PAP and then SAVE again restores the 4G+ connection. Is this a bug?
It would be nice if this toggling for reconnection could be automated in the firmware when disconnected as this simply means the M5 isn't stable enough to be used as a permanent home or office Internet hotspot replacement.