NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

ChristineT's avatar
ChristineT
Administrator
Dec 07, 2021
Solved

Nighthawk MR5200 (M5) - We need your feedback!

Good day Nighthawk Community,   I'm reaching out to you today in hopes of soliciting your help. If anyone is experiencing any issues with the Nighthawk MR5200 (M5) Mobile Hotspot we want to hear ...
  • flyingtotoro's avatar
    flyingtotoro
    Nov 03, 2022

    Hi,

    maybe it is possible to also help with the issue we experience.

    We own two MR5200, let's call one "old" and the other one "new".

    We use to run "old" with a Vodafone (Germany) SIM which originally came from a "Vodafone GigaCube", some kind of relabeled HUAWEI 5G Router. This setup was running fine for about 12 Month or so, but recently we started to experience interruptions of LTE connections after 12 to 24 hours. Only a reebot of "old" would help getting reconnected.

    So we bought "new", used the very same SIM card with it. We experienced, that "new" wouldn't even connect to LTE nor any other band.

    So we ordered a fresh SIM card and used in "new" but experienced the very same behaviour. "new" wouldn't connect to any band.

    When using the fresh SIM card in "old", we were back to a connect time of about 12 to 24 hours, but then again interruptions of the connection.

    JohnPengcould you take a look at the model.json stats if we upload them?

    Many thanks in advance!

Marko_'s avatar
Marko_
Guide
May 23, 2022

Model: MR5200

Model version: M5

Serial: 6B2617WF00AF1

FW version: NTGX55_12.04.12.00

FW Build date: 2021/08/19

HW version: 1.3

Modem version: MPSS.HI.2.0.c3.5-00010-SDX55_CPEALL_PACK-1.403198.3

Mobile network: DNA Finland 1Gbit 5G

Provides WAN access via a Ubiquiti ER-12

 

I've had this product for a year now gathering dust on the shelve, because it is practically unusable. Pings (to direct IP addresses like 1.1.1.1 or 8.8.8.8) timeout most of the times. DNS queries succeed every fourth try (or so). I've used Zyxel's product for the time being, until the battery on it was fried today and I had to take the MR5200 into use again. The MR5200 firmware had an update, so I did that hoping that the issue would have gone away, but to no avail. Attached is a screenshot of a ping made directly from my router.