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Nighthawk MR5200 (M5) - We need your feedback!
Good day Nighthawk Community,
I'm reaching out to you today in hopes of soliciting your help. If anyone is experiencing any issues with the Nighthawk MR5200 (M5) Mobile Hotspot we want to hear ...
Hi,
maybe it is possible to also help with the issue we experience.
We own two MR5200, let's call one "old" and the other one "new".
We use to run "old" with a Vodafone (Germany) SIM which originally came from a "Vodafone GigaCube", some kind of relabeled HUAWEI 5G Router. This setup was running fine for about 12 Month or so, but recently we started to experience interruptions of LTE connections after 12 to 24 hours. Only a reebot of "old" would help getting reconnected.
So we bought "new", used the very same SIM card with it. We experienced, that "new" wouldn't even connect to LTE nor any other band.
So we ordered a fresh SIM card and used in "new" but experienced the very same behaviour. "new" wouldn't connect to any band.
When using the fresh SIM card in "old", we were back to a connect time of about 12 to 24 hours, but then again interruptions of the connection.
JohnPengcould you take a look at the model.json stats if we upload them?
Many thanks in advance!
I would like to say something positive about M5 this device but I can't.
Maybe except that it is quite expansive paperweight. I bought it under the influence of advertising in Poland similar to this one. Connection to the internet failed or gone. Website canot co
Netgear Support explain:
( 55m 41s ) Dan 😧 As per this link, https://kb.netgear.com/000063963/Which-mobile-carriers-are-c
( 55m 50s ) Dan 😧 https://kb.netgear.com/000063963/Which-mobile-carriers-are-compatible-with-my-NETGEAR-mobile-WiFi-or-fixed-wireless-device
( 56m 2s ) Dan 😧 Orange Poland is not compatible with the device.
Any GSM operator from Poland is missing from the list. For your information, Orange PL is the biggest.
What I did:
1) The sim card works properly in other devices where there is no problem with internet connection.
2) The sim card works in the device, recognizes the network and grants quite a strong LTE connection.
3) DNS is not assigned (0: 0: 0: 0) or only temporary.
4) In the operator settings I tested and with the help of JohnPeng (Expert Netgear) in the community various settings with APN.
a) Indicated by him
b) Automatically downloaded by the device
c) Indicated on the operator's website for both IPv4 and IPv6
https://www.orange.pl/omnibook/konfiguracja-internetu-mms-sms-w-telefonie.
d) persistent frosty variations with authentication types (none, pap, chap, pap / chap) / without and without a username and password.
5) In the operator settings (network type) we tested indicating the operator both automatically and manually.
6) We tested different bands in the operator settings (ALL, ALL LTE, WCDMA and LTE + NR5G)
7) JSON log was analyzed with Expert confirmed that the router is connected to the operator's network.
😎 The DHCP / Mask settings were checked in the mobile router settings
9) Automatic and manual DNS mode was checked in the mobile router settings
a) As indicated by the operator
b) google 8: 8: 8: 8 to 8: 8: 4: 4
10) In the DHCP settings of the mobile router, default 192.168.1.20 to 192.168.1.99
11) We checked that the device on the WiFi network was assigned an IP address from the pool.
12) We checked the connection on various devices, mobile / laptop and operating systems.
13) We restarted the router after the changes were made.
14) We have restored the router to its factory settings many times
Any help?
Most likely your M5's hardware is faulty.
I must admit that the M5 is the fastest mobile hotspot I own and it really shines when it works. It's likely that the problems I mentioned in the earlier posts are all related to the occasional drop out and unable to auto reconnect without toggling the authentication in the APN settings. If this software bug is solved in the next firmware update it will be the perfect mobile hotspot device.
I must admit that the M5 is the fastest mobile hotspot I own and it really shines when it works. It's likely that the problems I mentioned in the earlier posts are all related to the occasional drop out and unable to auto reconnect without toggling the authentication in the APN settings. If this software bug is solved in the next firmware update it will be the perfect mobile hotspot device.
I do not agree.
Support in Poland is poor and do not want to take a responsibility for warranty. Once they confirm that terms but when I ask about exchange they do anything to do not take responsibility.>I have successfully validated your proof of purchase and updated the >details of your NETGEAR product.
>
>Please find below the warranty details of your device:
>NETGEAR: Nighthawk M5 5G WiFi 6 Mobile Router (MR5200)
>Serial: 6B230CWC009C7
>Purchase Date: 05/02/2022
>Hardware Warranty End Date: 05/01/2024
>Telephone Support End Date: 07/31/2022and
>After a secondary review of the proof of purchase that you have >provided, we will not be able to offer any warranty support.
They do not offer paid support where someone could to check this device. Software is not available for manual re-installation.
The new update is not available and no one do not have such information when it could be (form last year nothing change).John Peng make really great job here but in number of request and problems he ask couple of times about same issue.
There is a mass of unsatisfied customers.
Netgear Poland spends money on sponsored articles praising the device and 5G connectivity -in Poland. But his support inform that Polish network is not compatible. And we do not have any polish carriers on this list.
( 55m 50s ) Dan 😧 https://kb.netgear.com/.../Which-mobile-carriers-are...
( 56m 2s ) Dan 😧 Orange Poland is not compatible with the device.In general it looks poor.