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ChristineT's avatar
ChristineT
Administrator
Dec 07, 2021
Solved

Nighthawk MR5200 (M5) - We need your feedback!

Good day Nighthawk Community,   I'm reaching out to you today in hopes of soliciting your help. If anyone is experiencing any issues with the Nighthawk MR5200 (M5) Mobile Hotspot we want to hear ...
  • flyingtotoro's avatar
    flyingtotoro
    Nov 03, 2022

    Hi,

    maybe it is possible to also help with the issue we experience.

    We own two MR5200, let's call one "old" and the other one "new".

    We use to run "old" with a Vodafone (Germany) SIM which originally came from a "Vodafone GigaCube", some kind of relabeled HUAWEI 5G Router. This setup was running fine for about 12 Month or so, but recently we started to experience interruptions of LTE connections after 12 to 24 hours. Only a reebot of "old" would help getting reconnected.

    So we bought "new", used the very same SIM card with it. We experienced, that "new" wouldn't even connect to LTE nor any other band.

    So we ordered a fresh SIM card and used in "new" but experienced the very same behaviour. "new" wouldn't connect to any band.

    When using the fresh SIM card in "old", we were back to a connect time of about 12 to 24 hours, but then again interruptions of the connection.

    JohnPengcould you take a look at the model.json stats if we upload them?

    Many thanks in advance!

Aldonze's avatar
Aldonze
Guide
Aug 08, 2022
Not sure when this feed was started. I am from France, based in Grenoble. I purchased a MR5200 in February 2022, and since then have used a 5G / data SIM card (operator : SFR) for home WiFi. Not a single issue until… 2 days ago, August 06, 2022. Suddenly, the Damon thing does not detect any network anymore. I tested the SIM card in a smartphone and it works perfectly well. WHAT HAPPENED???
Saddest part of the story is that Netgear customer service just disregarded my request, arguing that I should not be using this type of SIM card in the MR5200 as they are not supported. WTF??? I used the card for 6 months at >450Gb/month!!!
  • JohnPeng's avatar
    JohnPeng
    NETGEAR Expert
    Aug 08, 2022
    Aldonze wrote:
    Not sure when this feed was started. I am from France, based in Grenoble. I purchased a MR5200 in February 2022, and since then have used a 5G / data SIM card (operator : SFR) for home WiFi. Not a single issue until… 2 days ago, August 06, 2022. Suddenly, the Damon thing does not detect any network anymore. I tested the SIM card in a smartphone and it works perfectly well. WHAT HAPPENED???
    Saddest part of the story is that Netgear customer service just disregarded my request, arguing that I should not be using this type of SIM card in the MR5200 as they are not supported. WTF??? I used the card for 6 months at >450Gb/month!!!

    Please provide a model.json file and send a private message to me.

    - Logon to the webui (http://192.168.1.1 ) as an administrator
    - Navigate to URL http://192.168.1.1/model.json via the same browser window
    - Capture the results (by selecting all + copy) and send it back

     

    It is possible that the carrier started blocking the service to MR5200.

    Thanks

    John