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Nighthawk MR5200 (M5) - We need your feedback!
Good day Nighthawk Community,
I'm reaching out to you today in hopes of soliciting your help. If anyone is experiencing any issues with the Nighthawk MR5200 (M5) Mobile Hotspot we want to hear ...
Hi,
maybe it is possible to also help with the issue we experience.
We own two MR5200, let's call one "old" and the other one "new".
We use to run "old" with a Vodafone (Germany) SIM which originally came from a "Vodafone GigaCube", some kind of relabeled HUAWEI 5G Router. This setup was running fine for about 12 Month or so, but recently we started to experience interruptions of LTE connections after 12 to 24 hours. Only a reebot of "old" would help getting reconnected.
So we bought "new", used the very same SIM card with it. We experienced, that "new" wouldn't even connect to LTE nor any other band.
So we ordered a fresh SIM card and used in "new" but experienced the very same behaviour. "new" wouldn't connect to any band.
When using the fresh SIM card in "old", we were back to a connect time of about 12 to 24 hours, but then again interruptions of the connection.
JohnPengcould you take a look at the model.json stats if we upload them?
Many thanks in advance!
Any Updates on this Please!! I'm getting really Fed up with this now!
2 days in a row with no service for 12 hours only works with an external antenna! was able to get on with external antenna but now it seems it doesn't hold the connection after unplugging the antenna 😞
Also yesterday, I was testing it out and about and My phone is on 3's network and I had 4G and 4G+ almost the entire day (Inverness to Ben Wyvis carpark) No signal till after the Aultguish Inn where I got H+ Until I hit the Braemore Junction where I got 4G+ and then got H+ after Ardmair (no signal on most networks from Drumrunie to Achiltibuie. Had 4G in Achiltibui on 3 on my phone which is only 4G capable.
On the Netgear device which is on ID Mobile (which are using 3's Infrastructure, Smarty also are on 3's infrastructure)
5G from Inverness to North Kessock. 4G to halfway to Tore. H from there Dingwall roundabout then lost connection all the way after the Aultguish Inn where I had H No signal till I hit Ullapool where I got 5G After Ardmair got H up to the Drumrunie Junction then lost signal then Nothing at all at Achiltibuie.
I got back to inverness and had all but an Hour of 4G when I got home then it dropped the connection and wouldn't find the network again until I plugged in the External Antenna about half an hour ago. I then unplugged it and the signal bar stayed on 4G with 2 bars so I connected my laptop's ethernet to the port Netgear page loads up, I opened a tab which failed to connect and sure enough network icon on the laptop showed no internet. rebooted the M5... No connection (searching)
At the moment its nothing more than a glorified Wifi (Wifi 6, with no internet)
TmacTradingLtd wrote:
Any Updates on this Please!! I'm getting really Fed up with this now!
2 days in a row with no service for 12 hours only works with an external antenna! was able to get on with external antenna but now it seems it doesn't hold the connection after unplugging the antenna 😞
Also yesterday, I was testing it out and about and My phone is on 3's network and I had 4G and 4G+ almost the entire day (Inverness to Ben Wyvis carpark) No signal till after the Aultguish Inn where I got H+ Until I hit the Braemore Junction where I got 4G+ and then got H+ after Ardmair (no signal on most networks from Drumrunie to Achiltibuie. Had 4G in Achiltibui on 3 on my phone which is only 4G capable.
On the Netgear device which is on ID Mobile (which are using 3's Infrastructure, Smarty also are on 3's infrastructure)
5G from Inverness to North Kessock. 4G to halfway to Tore. H from there Dingwall roundabout then lost connection all the way after the Aultguish Inn where I had H No signal till I hit Ullapool where I got 5G After Ardmair got H up to the Drumrunie Junction then lost signal then Nothing at all at Achiltibuie.
I got back to inverness and had all but an Hour of 4G when I got home then it dropped the connection and wouldn't find the network again until I plugged in the External Antenna about half an hour ago. I then unplugged it and the signal bar stayed on 4G with 2 bars so I connected my laptop's ethernet to the port Netgear page loads up, I opened a tab which failed to connect and sure enough network icon on the laptop showed no internet. rebooted the M5... No connection (searching)
At the moment its nothing more than a glorified Wifi (Wifi 6, with no internet)Please advise the external antenna brand and model.
Thanks
Thanks John. I have replied to your DM. I don't think the issue is with the external Antenna, however I recommend using this one or the upgraded version as a workaround to get it back on the network. Unfortunately the device is not holding the network connection after unplugging the external antenna. Also with this not being an isolated issue, I don't think it's a hardware issue. Something in the latest firmware has caused it to seek signals on the wrong network for the sim / apn... or is causing the device to think it's not permitted to connect to the network on the 3/4G networks...(not been able to fully test it on 5G as I can only get the 5G about 2 miles from where I live, however both times I've been in 5G areas it's worked fine).
- Sure, I’ve used 3 now… all of which work fine on the 1100, 5100, and 6500.
Standard magnetic antenna pair from Amazon
Bolton crossbow 2x2 mimo
Panoramic 2x2 mimo