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Nighthawk MR5200 (M5) - We need your feedback!
Good day Nighthawk Community,
I'm reaching out to you today in hopes of soliciting your help. If anyone is experiencing any issues with the Nighthawk MR5200 (M5) Mobile Hotspot we want to hear ...
Hi,
maybe it is possible to also help with the issue we experience.
We own two MR5200, let's call one "old" and the other one "new".
We use to run "old" with a Vodafone (Germany) SIM which originally came from a "Vodafone GigaCube", some kind of relabeled HUAWEI 5G Router. This setup was running fine for about 12 Month or so, but recently we started to experience interruptions of LTE connections after 12 to 24 hours. Only a reebot of "old" would help getting reconnected.
So we bought "new", used the very same SIM card with it. We experienced, that "new" wouldn't even connect to LTE nor any other band.
So we ordered a fresh SIM card and used in "new" but experienced the very same behaviour. "new" wouldn't connect to any band.
When using the fresh SIM card in "old", we were back to a connect time of about 12 to 24 hours, but then again interruptions of the connection.
JohnPengcould you take a look at the model.json stats if we upload them?
Many thanks in advance!
TmacTradingLtd wrote:
Any Updates on this Please!! I'm getting really Fed up with this now!
2 days in a row with no service for 12 hours only works with an external antenna! was able to get on with external antenna but now it seems it doesn't hold the connection after unplugging the antenna đ
Also yesterday, I was testing it out and about and My phone is on 3's network and I had 4G and 4G+ almost the entire day (Inverness to Ben Wyvis carpark) No signal till after the Aultguish Inn where I got H+ Until I hit the Braemore Junction where I got 4G+ and then got H+ after Ardmair (no signal on most networks from Drumrunie to Achiltibuie. Had 4G in Achiltibui on 3 on my phone which is only 4G capable.
On the Netgear device which is on ID Mobile (which are using 3's Infrastructure, Smarty also are on 3's infrastructure)
5G from Inverness to North Kessock. 4G to halfway to Tore. H from there Dingwall roundabout then lost connection all the way after the Aultguish Inn where I had H No signal till I hit Ullapool where I got 5G After Ardmair got H up to the Drumrunie Junction then lost signal then Nothing at all at Achiltibuie.
I got back to inverness and had all but an Hour of 4G when I got home then it dropped the connection and wouldn't find the network again until I plugged in the External Antenna about half an hour ago. I then unplugged it and the signal bar stayed on 4G with 2 bars so I connected my laptop's ethernet to the port Netgear page loads up, I opened a tab which failed to connect and sure enough network icon on the laptop showed no internet. rebooted the M5... No connection (searching)
At the moment its nothing more than a glorified Wifi (Wifi 6, with no internet)
Please advise the external antenna brand and model.
Thanks
Thanks John. I have replied to your DM. I don't think the issue is with the external Antenna, however I recommend using this one or the upgraded version as a workaround to get it back on the network. Unfortunately the device is not holding the network connection after unplugging the external antenna. Also with this not being an isolated issue, I don't think it's a hardware issue. Something in the latest firmware has caused it to seek signals on the wrong network for the sim / apn... or is causing the device to think it's not permitted to connect to the network on the 3/4G networks...(not been able to fully test it on 5G as I can only get the 5G about 2 miles from where I live, however both times I've been in 5G areas it's worked fine).
Update... now My M5 is not staying connected to the mobile network after unplugging the External Antenna!... It is not capable of Finding / connecting to the network. I am about to loose the rag since It only seems to connect now to H or 5G and doesn't seem to be capable of picking up 4G or 4G+ without the aid of this antenna! where My phone gets at least 2 bars of 4G+ and 4 or 5 bars of 4G on the same network (3 / Three)
- Yeah⊠itâs like the m5 internal antennas are completely turned off. Mine is doing precisely the same thing.
Really bizarre.
We released a new update today for EU M5 to address the 24 HR time display format and mainly to address the ethernet port stability issue reported by many customers. Please upgrade and let me know whether you are happy with the changes.
Sorry for the long delay on the release.
Thanks
John,
Is this an EU-only release, or did the NA version also get an update? Also, is there some place where I can read the release notes to get a better idea of the issues (as understood by the developers), and how they were addressed?
Thanks!Jeff
Hi Jeff,
An NA release will come soon with the fix.
Thanks
John
- I updated the firmware to NTGX55_12.04.17.00 on the MR5200 and the check for new firmware no longer works. Before the update it would complete the check and said no firmware available.