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Forum Discussion
Solved
Nighthawk MR5200 (M5) - We need your feedback!
Good day Nighthawk Community,
I'm reaching out to you today in hopes of soliciting your help. If anyone is experiencing any issues with the Nighthawk MR5200 (M5) Mobile Hotspot we want to hear ...
Hi,
maybe it is possible to also help with the issue we experience.
We own two MR5200, let's call one "old" and the other one "new".
We use to run "old" with a Vodafone (Germany) SIM which originally came from a "Vodafone GigaCube", some kind of relabeled HUAWEI 5G Router. This setup was running fine for about 12 Month or so, but recently we started to experience interruptions of LTE connections after 12 to 24 hours. Only a reebot of "old" would help getting reconnected.
So we bought "new", used the very same SIM card with it. We experienced, that "new" wouldn't even connect to LTE nor any other band.
So we ordered a fresh SIM card and used in "new" but experienced the very same behaviour. "new" wouldn't connect to any band.
When using the fresh SIM card in "old", we were back to a connect time of about 12 to 24 hours, but then again interruptions of the connection.
JohnPengcould you take a look at the model.json stats if we upload them?
Many thanks in advance!
Hello team.
Workaround
Connect random TS-9 port to MR5200 even the TS-9 connectors has no actual antenna attached to it. After a TS-9 connectors connected one of the TS-9 port at back of MR5200. Broadband seems functioning again.
What happens
It happens w/w o A battery, A Ethernet connection nor any inform of change factors in physically.
It happens w/w o A wan connection been established nor any inform of change factors in software.
It happens w/w o A firmware downgraded or upgraded thereafter.
Continuing in searching states that non-changeable no matter which SIM card issued by or with. IoT card included.
What expected
After a swapped SIM card, A connection should've established in orderly.
What unexpected
It will never establish any connection with cellular if user don't introduce any TS-9 external connector to it.
How many carrier you switched and tested so far?
9
How many reset had performed so far?
uncounted
Have you tried to reach any help at all?
Yea. like for 9 months now, I think I've done pretty good job on searching unsolved and related like consumer support. Since this unit has special in facts I'd never want to replacement or tread in any kind.
Firmware that occurred issues with.
NTGX55_12.03.08.00
NTGX55_12.03.09.00