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ChristineT's avatar
ChristineT
Administrator
Dec 07, 2021
Solved

Nighthawk MR5200 (M5) - We need your feedback!

Good day Nighthawk Community,   I'm reaching out to you today in hopes of soliciting your help. If anyone is experiencing any issues with the Nighthawk MR5200 (M5) Mobile Hotspot we want to hear ...
  • flyingtotoro's avatar
    flyingtotoro
    Nov 03, 2022

    Hi,

    maybe it is possible to also help with the issue we experience.

    We own two MR5200, let's call one "old" and the other one "new".

    We use to run "old" with a Vodafone (Germany) SIM which originally came from a "Vodafone GigaCube", some kind of relabeled HUAWEI 5G Router. This setup was running fine for about 12 Month or so, but recently we started to experience interruptions of LTE connections after 12 to 24 hours. Only a reebot of "old" would help getting reconnected.

    So we bought "new", used the very same SIM card with it. We experienced, that "new" wouldn't even connect to LTE nor any other band.

    So we ordered a fresh SIM card and used in "new" but experienced the very same behaviour. "new" wouldn't connect to any band.

    When using the fresh SIM card in "old", we were back to a connect time of about 12 to 24 hours, but then again interruptions of the connection.

    JohnPengcould you take a look at the model.json stats if we upload them?

    Many thanks in advance!

Marko_'s avatar
Marko_
Guide
Nov 07, 2022

This device has been an 900eur paperweight and an eyesore in my periphery for well over a year as I've been waiting for a SW fix for it. I guess one is not coming, and a senior HW guy is smiling in the background thinking "I bloody told you guys not to release it yet."

 

Withdraw the **bleep**ing product already, and compensate us for the scam that is this product!

  • JohnPeng's avatar
    JohnPeng
    NETGEAR Expert
    Nov 07, 2022

    Sorry. I missed your posting in May. Could you please detail your issues and provide the model.json file. Please PM the log to me.

     

    - Logon to the webui (http://192.168.1.1 ) as an administrator
    - Navigate to URL http://192.168.1.1/model.json via the same browser window
    - Capture the results (by selecting all + copy) and send it back

     

    Thanks

     

    • Marko_'s avatar
      Marko_
      Guide
      Nov 07, 2022

      Was this a reply to me? I'm sorry but your threading/quoting platform doesn't make it unambiguous. EDIT: see, you're not quoted above my reply, when I clicked the Reply-button.

       

      Regards,

       

      Marko

      • JohnPeng's avatar
        JohnPeng
        NETGEAR Expert
        Nov 07, 2022
        Marko_ wrote:

        Was this a reply to me? I'm sorry but your threading/quoting platform doesn't make it unambiguous. EDIT: see, you're not quoted above my reply, when I clicked the Reply-button.

         

        Regards,

         

        Marko

        Yes. Sorry. I just replied to you. Please provide the log and send PM to me.

         

        Thanks

        John