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Nighthawk MR5200 (M5) - We need your feedback!
Good day Nighthawk Community,
I'm reaching out to you today in hopes of soliciting your help. If anyone is experiencing any issues with the Nighthawk MR5200 (M5) Mobile Hotspot we want to hear ...
Hi,
maybe it is possible to also help with the issue we experience.
We own two MR5200, let's call one "old" and the other one "new".
We use to run "old" with a Vodafone (Germany) SIM which originally came from a "Vodafone GigaCube", some kind of relabeled HUAWEI 5G Router. This setup was running fine for about 12 Month or so, but recently we started to experience interruptions of LTE connections after 12 to 24 hours. Only a reebot of "old" would help getting reconnected.
So we bought "new", used the very same SIM card with it. We experienced, that "new" wouldn't even connect to LTE nor any other band.
So we ordered a fresh SIM card and used in "new" but experienced the very same behaviour. "new" wouldn't connect to any band.
When using the fresh SIM card in "old", we were back to a connect time of about 12 to 24 hours, but then again interruptions of the connection.
JohnPengcould you take a look at the model.json stats if we upload them?
Many thanks in advance!
Thanks John. I have replied to your DM. I don't think the issue is with the external Antenna, however I recommend using this one or the upgraded version as a workaround to get it back on the network. Unfortunately the device is not holding the network connection after unplugging the external antenna. Also with this not being an isolated issue, I don't think it's a hardware issue. Something in the latest firmware has caused it to seek signals on the wrong network for the sim / apn... or is causing the device to think it's not permitted to connect to the network on the 3/4G networks...(not been able to fully test it on 5G as I can only get the 5G about 2 miles from where I live, however both times I've been in 5G areas it's worked fine).
We released a new update today for EU M5 to address the 24 HR time display format and mainly to address the ethernet port stability issue reported by many customers. Please upgrade and let me know whether you are happy with the changes.
Sorry for the long delay on the release.
Thanks
John,
Is this an EU-only release, or did the NA version also get an update? Also, is there some place where I can read the release notes to get a better idea of the issues (as understood by the developers), and how they were addressed?
Thanks!Jeff
- I updated the firmware to NTGX55_12.04.17.00 on the MR5200 and the check for new firmware no longer works. Before the update it would complete the check and said no firmware available.