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ChristineT's avatar
ChristineT
Administrator
Dec 07, 2021
Solved

Nighthawk MR5200 (M5) - We need your feedback!

Good day Nighthawk Community,   I'm reaching out to you today in hopes of soliciting your help. If anyone is experiencing any issues with the Nighthawk MR5200 (M5) Mobile Hotspot we want to hear ...
  • flyingtotoro's avatar
    flyingtotoro
    Nov 03, 2022

    Hi,

    maybe it is possible to also help with the issue we experience.

    We own two MR5200, let's call one "old" and the other one "new".

    We use to run "old" with a Vodafone (Germany) SIM which originally came from a "Vodafone GigaCube", some kind of relabeled HUAWEI 5G Router. This setup was running fine for about 12 Month or so, but recently we started to experience interruptions of LTE connections after 12 to 24 hours. Only a reebot of "old" would help getting reconnected.

    So we bought "new", used the very same SIM card with it. We experienced, that "new" wouldn't even connect to LTE nor any other band.

    So we ordered a fresh SIM card and used in "new" but experienced the very same behaviour. "new" wouldn't connect to any band.

    When using the fresh SIM card in "old", we were back to a connect time of about 12 to 24 hours, but then again interruptions of the connection.

    JohnPengcould you take a look at the model.json stats if we upload them?

    Many thanks in advance!

Fabpoe's avatar
Fabpoe
Tutor
Mar 12, 2023
No changes in the antenna issue as well the update bug.
JohnPeng's avatar
JohnPeng
NETGEAR Expert
Mar 12, 2023

Currently, the upgrade server is down to install security patch. Please try to upgrade later.

 

Thanks

John

  • dpcheng's avatar
    dpcheng
    Star
    Mar 13, 2023
    This is the error I'm getting.
  • JohnPeng's avatar
    JohnPeng
    NETGEAR Expert
    Mar 13, 2023
    JohnPeng wrote:

    Currently, the upgrade server is down to install security patch. Please try to upgrade later.

     

    Thanks

    John

    The upgrade server is back online. Please check and upgrade your devices.

     

    Thanks

    • 2K-Beam's avatar
      2K-Beam
      Aspirant
      Mar 13, 2023

      My MR5200 just updated on it's own.
      In the middle of work, without any warning it suddenly reboot and said "updating..."
      When it came back on, it was ver 12.04.17.00

      I couldn't find anywhere, not on Netgear site and not anywhere on the net, a release note or any information about this version and what it fixes/improves.

      Can anyone shed some light on the mysterious update?

      Shall I expect the device keep updating itself without farther notice?
      I could have been in the middle of production streaming project.
      How do I prevent automatic updates in the future?

      Thanks.

      • kubi's avatar
        kubi
        Aspirant
        Mar 13, 2023

        Also ich konnte feststellen das die Uhrzeit nun in 24-Stunden-Zeitanzeigeformat angezeigt wird.Bei mir auch ohne Vorwarnung zackkk I- Net weg