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ChristineT's avatar
ChristineT
Administrator
Dec 07, 2021
Solved

Nighthawk MR5200 (M5) - We need your feedback!

Good day Nighthawk Community,   I'm reaching out to you today in hopes of soliciting your help. If anyone is experiencing any issues with the Nighthawk MR5200 (M5) Mobile Hotspot we want to hear ...
  • flyingtotoro's avatar
    flyingtotoro
    Nov 03, 2022

    Hi,

    maybe it is possible to also help with the issue we experience.

    We own two MR5200, let's call one "old" and the other one "new".

    We use to run "old" with a Vodafone (Germany) SIM which originally came from a "Vodafone GigaCube", some kind of relabeled HUAWEI 5G Router. This setup was running fine for about 12 Month or so, but recently we started to experience interruptions of LTE connections after 12 to 24 hours. Only a reebot of "old" would help getting reconnected.

    So we bought "new", used the very same SIM card with it. We experienced, that "new" wouldn't even connect to LTE nor any other band.

    So we ordered a fresh SIM card and used in "new" but experienced the very same behaviour. "new" wouldn't connect to any band.

    When using the fresh SIM card in "old", we were back to a connect time of about 12 to 24 hours, but then again interruptions of the connection.

    JohnPengcould you take a look at the model.json stats if we upload them?

    Many thanks in advance!

Daniel_Boerger's avatar
Daniel_Boerger
Aspirant
Mar 27, 2023

I updated 2 of our Routers that we use for LiveStreaming. Since the new firmware update the perfomance has degraded way under tolerable levels. The LAN-Connection is also unstable.

For example:
Router #1 (no update) - bitrate around 330 with 5G connection
Router #2 (with update) bitrate around 20 with 5G connection

We experienced this on multiple routers. Seems like your firmware update did something wrong.

JohnPeng's avatar
JohnPeng
NETGEAR Expert
Mar 27, 2023
Daniel_Boerger wrote:

I updated 2 of our Routers that we use for LiveStreaming. Since the new firmware update the perfomance has degraded way under tolerable levels. The LAN-Connection is also unstable.

For example:
Router #1 (no update) - bitrate around 330 with 5G connection
Router #2 (with update) bitrate around 20 with 5G connection

We experienced this on multiple routers. Seems like your firmware update did something wrong.

Please do a factory reset on the upgraded device and see whether it helps. 

 

Please also provide the model.json file from 2 devices to compare. You can send PM to me. You can also try switch the SIM cards on both devices to see whether the issue follows SIM card?

 

Thanks

 

John

  • Daniel_Boerger's avatar
    Daniel_Boerger
    Aspirant
    Apr 03, 2023

    So far I have not recieved a reply. ☹️

    • JohnPeng's avatar
      JohnPeng
      NETGEAR Expert
      Apr 05, 2023
      Daniel_Boerger wrote:

      So far I have not recieved a reply. ☹️

      Are you still seeing the low TP after upgrading to the new FW? Could you please do a factory reset and try again?

       

      Please also provide the model.json files again.

       

      Thanks