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Nighthawk MR5200 (M5) - We need your feedback!
Good day Nighthawk Community,
I'm reaching out to you today in hopes of soliciting your help. If anyone is experiencing any issues with the Nighthawk MR5200 (M5) Mobile Hotspot we want to hear from you. We have had a very small handful of reports from around the globe of issues with the following:
- Issues connecting to the cellular 4G or 5G network
- Hotspot randomly rebooting
- Cellular/WiFi connection drops randomly
We are unable to replicate any of these issue but take this feedback very seriously. If you're experiencing any of these issues please feel free to post the details by replying to this topic and I'll ensure it gets passed along to our engineering team.
I'm looking forward to hearing from you!
Kind Regards,
Christine
Hi,
maybe it is possible to also help with the issue we experience.
We own two MR5200, let's call one "old" and the other one "new".
We use to run "old" with a Vodafone (Germany) SIM which originally came from a "Vodafone GigaCube", some kind of relabeled HUAWEI 5G Router. This setup was running fine for about 12 Month or so, but recently we started to experience interruptions of LTE connections after 12 to 24 hours. Only a reebot of "old" would help getting reconnected.
So we bought "new", used the very same SIM card with it. We experienced, that "new" wouldn't even connect to LTE nor any other band.
So we ordered a fresh SIM card and used in "new" but experienced the very same behaviour. "new" wouldn't connect to any band.
When using the fresh SIM card in "old", we were back to a connect time of about 12 to 24 hours, but then again interruptions of the connection.
JohnPengcould you take a look at the model.json stats if we upload them?
Many thanks in advance!
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When can we expect a replacement device that actually works, and is valued at 800EUR as the original POS?
The longer you prolong the reimbursement of this device, the worse your reputation will get.
We use our Nighthawk 5200 for business use and bought it as it was one of the fastest as we conduct a umber of ISMS tasks and tests, however it has been patchy connecting for the last 6 months, and this week has died totally.
We use a range of SIM cards for simulated attacks from various providers, all SIMs are guaranteed unlimited data SIMs with no restrictions, this is in agreements we have with the providers, we use a range of EE, Vodafone, SMARTY, T-Mobile and O2 cards to tie into our customers needs as well as to give a range of port attack possibilities.
Our Nighthawk now Just says ‘searching’ in the top right, and ‘mobile broadband disconnected’.
We use a MIMO mast to boost the signal occasionally using the ports at the bottom of the unit, however, this doesn’t work as we thought maybe the internal radio and receiver could have stopped working.
The unit has been returned to factory settings, reset, and multiple account changes performed to no avail.
Firmware is said to be current @ NTGX55_12.04.17.00
Currently, its a very expensive paperweight.
Can anyone help please, we loved this device to start off with, but if it burns out this quickly we’ll have to move to (and promote) competition devices
Thanks!!