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Forum Discussion
Nighthawk MR6500 Pro M6 Battery Overheat; Mobile or Homebase or Both
We've had an overheat issue where the NETGEAR MR6500 Pro 6 would shutdown. According to the instruction manual, you are not suppose to run with the battery and use the AC battery supply. Is this co...
Hi skaybird and RidgeRunner1775 ,
Can you please provide the below details from Settings>More>Device Information screen on the LCD?
IMEI:
FW Version:
Please also provide the following from the device when you experience the issue.
- Login as admin via the WebUI (http://192.168.1.1). Default password: attadmin
- Open a new tab in the same browser and browse to http://192.168.1.1/model.json
- Copy the contents from the web browser and paste it into notepad or similar.
- Upload the contents to this post.
The MR6500 can be powered ON without a battery. This is the recommended method of operation if you plan to keep it plugged in all the time. Also, please make sure to use the supplied power adapter and cable.
Regards,
ArodiD
IMEI:
NTGX65_10.01.47.00
That's it for now. Having difficulty with the upload.
Good morning,
Thank you for reaching out. I do not feel comfortable posting this information on a public forum.
ArodiD RidgeRunner1775 skaybird
I recommend that when that kind info information is needed that you send ArodiD a PM directly so as to keep that information more private. Please avoid posting any MAC/WAN addresses, IMEI numbers and product serial numbers in the forums for security reasons.
Please PM the details.
I'm having the same issue. I have the model mr6500 and the constant crashes. The build is from July 2022 and when I check for software updates it says there are none. Can you push an update to my hotspot?
