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Forum Discussion
Nighthawk MR6500 Pro M6 Battery Overheat; Mobile or Homebase or Both
We've had an overheat issue where the NETGEAR MR6500 Pro 6 would shutdown. According to the instruction manual, you are not suppose to run with the battery and use the AC battery supply. Is this co...
Not the original OP on this thread, but I am (and have been for the past 2 months) experiencing the same issue. In fact, I submitted a warranty claim with AT&T and received a new Nighthawk M6 today as well and it started with these same issues right out of the box.
*My* device is set up in this way: It is plugged into the outlet using the original AC adaptor and USB C cable with no battery, running only on AC power. Wifi is disabled on the device and it is piping out of the Ethernet port to a more powerful Netgear router for whole house usage.
There are at least 6 clients on the Netgear router all using various devices for streaming/downloading/browsing/gamimg/household use.
I need to enable WIFI from the device directly to see the temp. Per the WebUI, the device begins to stop responding (screen freezing, internet failing) at about 47°C. When operating in AC mode, the temperature climbs rapidly from 35°C to 47°C in a matter of minutes. There is no battery temp as the battery is not in the device.
This is on current firmware version NTGX65_10.01.47.00
*My* device is set up in this way: It is plugged into the outlet using the original AC adaptor and USB C cable with no battery, running only on AC power. Wifi is disabled on the device and it is piping out of the Ethernet port to a more powerful Netgear router for whole house usage.
There are at least 6 clients on the Netgear router all using various devices for streaming/downloading/browsing/gamimg/household use.
I need to enable WIFI from the device directly to see the temp. Per the WebUI, the device begins to stop responding (screen freezing, internet failing) at about 47°C. When operating in AC mode, the temperature climbs rapidly from 35°C to 47°C in a matter of minutes. There is no battery temp as the battery is not in the device.
This is on current firmware version NTGX65_10.01.47.00
Please provide the model.json file and send PM to me.
- Logon to the webui (http://192.168.1.1 ) as an administrator
- Navigate to URL http://192.168.1.1/model.json via the same browser window
- Capture the results (by selecting all + copy) and send it back
Thanks
Kartoffelkonig9 wrote:
Not the original OP on this thread, but I am (and have been for the past 2 months) experiencing the same issue. In fact, I submitted a warranty claim with AT&T and received a new Nighthawk M6 today as well and it started with these same issues right out of the box.
*My* device is set up in this way: It is plugged into the outlet using the original AC adaptor and USB C cable with no battery, running only on AC power. Wifi is disabled on the device and it is piping out of the Ethernet port to a more powerful Netgear router for whole house usage.
There are at least 6 clients on the Netgear router all using various devices for streaming/downloading/browsing/gamimg/household use.
I need to enable WIFI from the device directly to see the temp. Per the WebUI, the device begins to stop responding (screen freezing, internet failing) at about 47°C. When operating in AC mode, the temperature climbs rapidly from 35°C to 47°C in a matter of minutes. There is no battery temp as the battery is not in the device.
This is on current firmware version NTGX65_10.01.47.00
- PM’d!