NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Nighthawk MR6500 Pro M6 Battery Overheat; Mobile or Homebase or Both
We've had an overheat issue where the NETGEAR MR6500 Pro 6 would shutdown. According to the instruction manual, you are not suppose to run with the battery and use the AC battery supply. Is this co...
I am having the exact same issues. I purchased the unit brand new in August 2022 and about 2 weeks into using it the unit would go unresponsive and unable to use the screen when it got hot. Unit is plugged in without the battery in it and using the ethernet cable. Unit will not work until unplugged and has cooled down. Are there any fixes to this issue yet?
- Ive found that not letting the screen go to sleep and keeping the battery in it (even though its not good for the battery) helps, but it still will overheat and freeze eventually. Other than that, no permanent or absolute solutions so far. John Peng is very helpful so far, I just sent him some info from my device when it failed so hopefully that will help him.
zbrown8482 wrote:
I am having the exact same issues. I purchased the unit brand new in August 2022 and about 2 weeks into using it the unit would go unresponsive and unable to use the screen when it got hot. Unit is plugged in without the battery in it and using the ethernet cable. Unit will not work until unplugged and has cooled down. Are there any fixes to this issue yet?Could you please specify in details how you use the device?
1. Are you using ethernet port?
2. How many WiFi clients are connected to the device?
3. How heavy data are used on each client?
4. How long does it take for the lockup to happen?
5. Can you log in to WebUI to check what is the device temperature when the lockup happens?
6. What is the carrier SIM you are using, AT&T or Firstnet?
Thanks
John
- 1. I am using the ethernet for a work computer
2. Usually during the day only one cell phone is connected to the wifi but typically isn't in use during that time
3. Unsure about the amount of data that is being used but believe it is heavy data usage. I am not the one home at the time. It is my spouses work computer. Typically the unit won't work until 7:45 am and that is leaving it unplugged and off overnight and it won't connect to any device until it's been reset one or multiple times after the 7:30am mark.
4. It varies on when it locks up sometimes right away and sometimes it lasts 10hrs. I haven't found an exact rhyme or reason yet
5. I have not been able to use WebUi yet because I am not home when it happens.
6. Firstnet
Thanks for reporting the issue on the community. After checking with the internal team, I can confirm that the issue is related to using the device without battery. We have a fix for this already. We are going to submit the release to AT&T get their approval before releasing it.
I will keep you posted on the progress. For now, you can work around the issue by using the battery as Kartoffelkonig9 suggested.
Regards
John
- JohnPeng
Thank you for the update. Hopefully AT&T will approve the fix sooner rather than later. Even with the battery still in the device, its overheating, it just seems to happen less often. The last two days were actually relatively stable for me, but it just overheated again 3 times in the last two hours.
Is it an issue with the device itself or with the firmware? If you can answer or happen to know.
Kartoffelkonig9 wrote:
JohnPeng
Thank you for the update. Hopefully AT&T will approve the fix sooner rather than later. Even with the battery still in the device, its overheating, it just seems to happen less often. The last two days were actually relatively stable for me, but it just overheated again 3 times in the last two hours.
Is it an issue with the device itself or with the firmware? If you can answer or happen to know.This is FW issue. Device getting hot during data transferring is expected since the chips are getting more powerful and smaller. we have implemented the mitigation algorithm to reduce the performance impact due to heat.
Thanks
John