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Forum Discussion

skaybird's avatar
skaybird
Tutor
Sep 22, 2022

Nighthawk MR6500 Pro M6 Battery Overheat; Mobile or Homebase or Both

We've had an overheat issue where the NETGEAR MR6500 Pro 6 would shutdown.  According to the instruction manual, you are not suppose to run with the battery and use the AC battery supply.  Is this co...
zbrown8482's avatar
zbrown8482
Aspirant
Nov 03, 2022
I am having the exact same issues. I purchased the unit brand new in August 2022 and about 2 weeks into using it the unit would go unresponsive and unable to use the screen when it got hot. Unit is plugged in without the battery in it and using the ethernet cable. Unit will not work until unplugged and has cooled down. Are there any fixes to this issue yet?
JohnPeng's avatar
JohnPeng
NETGEAR Expert
Nov 03, 2022

zbrown8482 Kartoffelkonig9 

 

Thanks for reporting the issue on the community. After checking with the internal team, I can confirm that the issue is related to using the device without battery. We have a fix for this already. We are going to submit the release to AT&T get their approval before releasing it. 

 

I will keep you posted on the progress. For now, you can work around the issue by using the battery as Kartoffelkonig9 suggested.

 

Regards

John

  • Kartoffelkonig9's avatar
    Kartoffelkonig9
    Tutor
    Nov 03, 2022
    JohnPeng

    Thank you for the update. Hopefully AT&T will approve the fix sooner rather than later. Even with the battery still in the device, its overheating, it just seems to happen less often. The last two days were actually relatively stable for me, but it just overheated again 3 times in the last two hours.

    Is it an issue with the device itself or with the firmware? If you can answer or happen to know.
    • JohnPeng's avatar
      JohnPeng
      NETGEAR Expert
      Nov 03, 2022
      Kartoffelkonig9 wrote:
      JohnPeng

      Thank you for the update. Hopefully AT&T will approve the fix sooner rather than later. Even with the battery still in the device, its overheating, it just seems to happen less often. The last two days were actually relatively stable for me, but it just overheated again 3 times in the last two hours.

      Is it an issue with the device itself or with the firmware? If you can answer or happen to know.

      This is FW issue. Device getting hot during data transferring is expected since the chips are getting more powerful and smaller. we have implemented the mitigation algorithm to reduce the performance impact due to heat.

       

      Thanks

      John

      • Scoe-z's avatar
        Scoe-z
        Tutor
        Nov 04, 2022

        Will you post to let us know when it's available?

        I purchased mine 1 week ago and have the same issue. Right now it's at 54c with no battery.