NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Nighthawk MR6500 Pro M6 Battery Overheat; Mobile or Homebase or Both
We've had an overheat issue where the NETGEAR MR6500 Pro 6 would shutdown. According to the instruction manual, you are not suppose to run with the battery and use the AC battery supply. Is this co...
Thanks for reporting the issue on the community. After checking with the internal team, I can confirm that the issue is related to using the device without battery. We have a fix for this already. We are going to submit the release to AT&T get their approval before releasing it.
I will keep you posted on the progress. For now, you can work around the issue by using the battery as Kartoffelkonig9 suggested.
Regards
John
JohnPeng
Thank you for the update. Hopefully AT&T will approve the fix sooner rather than later. Even with the battery still in the device, its overheating, it just seems to happen less often. The last two days were actually relatively stable for me, but it just overheated again 3 times in the last two hours.
Is it an issue with the device itself or with the firmware? If you can answer or happen to know.
Thank you for the update. Hopefully AT&T will approve the fix sooner rather than later. Even with the battery still in the device, its overheating, it just seems to happen less often. The last two days were actually relatively stable for me, but it just overheated again 3 times in the last two hours.
Is it an issue with the device itself or with the firmware? If you can answer or happen to know.
Kartoffelkonig9 wrote:
JohnPeng
Thank you for the update. Hopefully AT&T will approve the fix sooner rather than later. Even with the battery still in the device, its overheating, it just seems to happen less often. The last two days were actually relatively stable for me, but it just overheated again 3 times in the last two hours.
Is it an issue with the device itself or with the firmware? If you can answer or happen to know.This is FW issue. Device getting hot during data transferring is expected since the chips are getting more powerful and smaller. we have implemented the mitigation algorithm to reduce the performance impact due to heat.
Thanks
John
Will you post to let us know when it's available?
I purchased mine 1 week ago and have the same issue. Right now it's at 54c with no battery.
Scoe-z wrote:
Will you post to let us know when it's available?
I purchased mine 1 week ago and have the same issue. Right now it's at 54c with no battery.
Device getting hot during the usage is not an issue as long as it is within the design spec.
Could you please explain in detail on your test setup and how many clients connected?
Thanks