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Forum Discussion

skaybird's avatar
skaybird
Tutor
Sep 22, 2022

Nighthawk MR6500 Pro M6 Battery Overheat; Mobile or Homebase or Both

We've had an overheat issue where the NETGEAR MR6500 Pro 6 would shutdown.  According to the instruction manual, you are not suppose to run with the battery and use the AC battery supply.  Is this co...
Scoe-z's avatar
Scoe-z
Tutor
Nov 08, 2022

I don't have the battery in, and the device temp sits at 48 - 53 C.

Yesterday I hooked up a pc fan and remove the bottom cover from device then sat the device on the fan. Now it stays at 29 - 33 C. So far it hasn't crashed. I will see how today goes. Oh, and I'm using ethernet.

  • JohnPeng's avatar
    JohnPeng
    NETGEAR Expert
    Nov 08, 2022
    Scoe-z wrote:

    I don't have the battery in, and the device temp sits at 48 - 53 C.

    Yesterday I hooked up a pc fan and remove the bottom cover from device then sat the device on the fan. Now it stays at 29 - 33 C. So far it hasn't crashed. I will see how today goes. Oh, and I'm using ethernet.

    Thanks for the update. Please keep us updated on your testing.

     

    Thanks

  • Scoe-z's avatar
    Scoe-z
    Tutor
    Nov 09, 2022
    Well it still crashed. So now I have no battery in it, turned off the fan, and with only 3 devices connected via wifi it is at 47c. For the amount of money paid this is a pain. I have 2 days left to take it back and have no internet.