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Forum Discussion

Tutor

Sep 22, 2022

Nighthawk MR6500 Pro M6 Battery Overheat; Mobile or Homebase or Both

We've had an overheat issue where the NETGEAR MR6500 Pro 6 would shutdown. According to the instruction manual, you are not suppose to run with the battery and use the AC battery supply. Is this co...

Aspirant

Dec 03, 2022

Nighthawk M6, MR6110, Battery out plugged into AC home, no wifi for any other devices. just purchased, Supplier/Telco does not answer phone. Help please Thanks

Scoe-z
Tutor
Dec 03, 2022
Does it connect to the cellular network?
JohnPeng
NETGEAR Expert
Dec 03, 2022
georgebanham wrote:

Nighthawk M6, MR6110, Battery out plugged into AC home, no wifi for any other devices. just purchased, Supplier/Telco does not answer phone. Help please Thanks

Please check whether you see WiFi icon has zzz on it after device boots up. If the zzz overlay doesn't disappear after 1 minute of device boots up, please do a factory reset. If the issue is persistent, please get the a replace device.

Thanks

John
- JohnPeng
  NETGEAR Expert
  Dec 06, 2022
  AT&T approved the maintenance release to address the data disconnection and Firstnet related issues. The updated has been posted on the AT&T upgrade server. Please do a manual upgrade check if you would like to get the update sooner. But the upgrade will be gradually released to all the devices.
  
  Thanks
  - XPLO1T
    Initiate
    Dec 12, 2022
    Hi John,
    
    What about for Telstra AU users with the MR6500 that are experiencing the same issue? When will the rest of us receive an update? Currently on firmware below which is the latest I can update to..
    MR6500-1TLAUS_NTGX65_10.01.38.00_Telstra_01.19
    Ethernet, wifi disabled, device overheating, screen becoming unresponsive, requires power cycle to turn on again, battery unplugged.