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Forum Discussion
Nighthawk MR6500 Pro M6 Battery Overheat; Mobile or Homebase or Both
We've had an overheat issue where the NETGEAR MR6500 Pro 6 would shutdown. According to the instruction manual, you are not suppose to run with the battery and use the AC battery supply. Is this co...
georgebanham wrote:
Nighthawk M6, MR6110, Battery out plugged into AC home, no wifi for any other devices. just purchased, Supplier/Telco does not answer phone. Help please Thanks
Please check whether you see WiFi icon has zzz on it after device boots up. If the zzz overlay doesn't disappear after 1 minute of device boots up, please do a factory reset. If the issue is persistent, please get the a replace device.
Thanks
John
AT&T approved the maintenance release to address the data disconnection and Firstnet related issues. The updated has been posted on the AT&T upgrade server. Please do a manual upgrade check if you would like to get the update sooner. But the upgrade will be gradually released to all the devices.
Thanks
Hi John,
What about for Telstra AU users with the MR6500 that are experiencing the same issue? When will the rest of us receive an update? Currently on firmware below which is the latest I can update to..
MR6500-1TLAUS_NTGX65_10.01.38.00_Telstra_01.19
Ethernet, wifi disabled, device overheating, screen becoming unresponsive, requires power cycle to turn on again, battery unplugged.
XPLO1T wrote:
Hi John,
What about for Telstra AU users with the MR6500 that are experiencing the same issue? When will the rest of us receive an update? Currently on firmware below which is the latest I can update to..
MR6500-1TLAUS_NTGX65_10.01.38.00_Telstra_01.19
Ethernet, wifi disabled, device overheating, screen becoming unresponsive, requires power cycle to turn on again, battery unplugged.
We are working with Telstra to bring in a maintenance release early Q1. These known issues will be addressed in the MR and at the same time, some new enhanced features will be released as well in the MR.
Thanks
Thank you! That's good to know. Shame Telstra is so slow as the device is basically unusable on its current release in this configuration. Lock ups every 2-10hrs, and we are in the middle of Australian summer.