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Forum Discussion
Didactylos
Nov 16, 2021Tutor
Nighthawk needing to be rebooted at least once per day, is this normal?
Really what it says in the title. It is dropping its internet connection at least once per day, sometimes more often. I have checked and there are no reported problems with my provider. Any ideas...
JohnPeng
Nov 19, 2021NETGEAR Expert
Didactylos wrote:
Really what it says in the title. It is dropping its internet connection at least once per day, sometimes more often. I have checked and there are no reported problems with my provider.
Any ideas, is it simply faulty?
Roger
Could you please follow the steps below to capture a model.json file and send a private message to me?
- Logon to the webui (http://192.168.1.1 ) as an administrator
- Navigate to URL http://192.168.1.1/model.json via the same browser window
- Capture the results (by selecting all + copy) and send it back
Thanks for your help in advance. Would you like to help us to capture more debugging logs if needed?
Regards
Didactylos
Nov 19, 2021Tutor
When I try to do what you ask it simply asks me to log in then presents me wih the option to reset my passowrd, nothing more
- JohnPengNov 19, 2021NETGEAR Expert
Didactylos wrote:
When I try to do what you ask it simply asks me to log in then presents me wih the option to reset my passowrd, nothing more
Can you send me a photo of your device product label to my email: jopeng@netgear.com?
Thanks
- DidactylosNov 19, 2021Tutor
what do you mean the product label? I have the polythene it came in which simply has the netgear branding, I have the box somewhere in my garage?
Roger
- JohnPengNov 19, 2021NETGEAR Expert
Can you send me a photo of your device?
Thanks