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Forum Discussion

WeMi's avatar
WeMi
Aspirant
Jan 18, 2022

Nighthawk Netgear MR2100

My Nighthawk MR2100 currently shows "Data usage info is unavailable at this time".  If I log in via my computer also show same message.  Can anyone advise what problem might be.
JohnPeng's avatar
JohnPeng
NETGEAR Expert
Jan 25, 2022

Are you using Telstra MR2100? Please make sure your device on the latest release by doing a manuel upgrade check.

 

Thanks

John

WeMi's avatar
WeMi
Aspirant
Jan 25, 2022

Thanks John.  Have checked and have the latest version.  Internet speed is intermittently very slow.  Screen on Nighthawk also freezes.  Any other ideas?

  • JohnPeng's avatar
    JohnPeng
    NETGEAR Expert
    Jan 26, 2022

    Please capture a model.json file and send it to me by private message.

     

    Thanks