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Forum Discussion

dnogwat's avatar
dnogwat
Aspirant
May 04, 2018

No LTE Advanced connection on AC790

So, I have a problem with the netgear ac790. I reach very low download speeds around 30-50 mbit/sec. According to the specifications of this device it supports category 6 LTE, which means download sp...
Features
Hardware
Mobile Routers
JasonN's avatar
JasonN
NETGEAR Employee Retired
May 08, 2018

Hi dnogwat,

Thank you for posting to the community with your issue. I will be looking into this situation for a resolution.

Which provider model is your AC790?

Is your device up-to-date to the most current firmware?

Have you performed a factory reset?

Please let me know. :]

 

 

- Jason N

  • dnogwat's avatar
    dnogwat
    Aspirant
    May 09, 2018

    Hi Jason,

     

     

    Thank you for willing to look into my problem.

     

    I live in the Netherlands. They dont sell provider locked aircards here. The provider of my simcard is T-Mobile NL.

     

    Yes, my device is up-to-date with the most current firmware.

     

    Yes, I have done several factory resets.

     

    Regards,

    David

  • dnogwat's avatar
    dnogwat
    Aspirant
    May 14, 2018

    So, did you find a resolution?