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Borders2's avatar
Borders2
Aspirant
Aug 12, 2023

NTGR_CF9A_5G

First post so the usual...

 

I bought the router for our motor home and when I installed the app on my phone I got this message:

 

Sorry this Mobile Router is not supported by the NETGEAR Mobile App

 

I'm a bit worried as in have I bought the wrong unit? 

 

Thoughts please. 

3 Replies

  • schumaku's avatar
    schumaku
    Guru
    Aug 13, 2023

    Welcome to the Netgear Community Borders2 !

     

    Difficult to answer in absence of a Netgear product and model information. This NTGR_CF9A_5G ready to me like a wireless name (SSID). Please provide the model number as visible on your product packaging or under the battery. There is a nice field linked as "Add Product" and named "Associated Product" which would help the reader a lot. Thank you!

     

    • Borders2's avatar
      Borders2
      Aspirant
      Aug 13, 2023

      I am seeing the led flash slowly red. I am seeing "Mobile Broadband Disconnected" message and "Roaming Data Disabled" when I go into settings it says Status Disconnected and when I tap that it says "Searching for network please wait. Very polite but not getting anywhere fast. /Domestic Data is on, Intl Roamiang is off, Band region is auto.

       

      Bit confused here. 

       

      Pete

      • schumaku's avatar
        schumaku
        Guru
        Aug 13, 2023

        Pete,

         

        In the subject you wrote M2 ... confirm a Netgear MR2100?

         

        Dou you have the WiFi connection from your mobile to the M2 WiFi shown as NTGR_CF9A_5G established? The wireless password is available in case from the device LCD.

         

         

        When I have it right, the MR2100 does exist in two versions

         

        Europe: MR2100-100EUS: LTE 700/800/900/1800/2100/2300/2500/2600 MHz
        Australia: MR2100-1TLAUS: LTE/4GX 700/900/1800/2100/2600 MHz

         

        LTE/4GX 700/900/1800/2100/2600 MHz

         

        Are we facing a brand new unit, or was it known working before?

         

        Are you in an area resp. a market covered by LTE?

        Are you in a market or area still covered by 3G (850/900/1900/2100 MHz)? 

         

         

         

        Already done a factory reset from the router Web UI, the LCD Touch screen menu, or by using the reset button?

         

        Please consult the Nighthawk M2 User Manual starting  from p.79 for the factory reset methods available.