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Moonlighter's avatar
Moonlighter
Follower
Sep 27, 2023

orbi lbr20 no internet

I am having broblems with the internet connection. The device regonaises my simcard but is not able to connect to the lte network. I have tried putting in the APN manually and other stuff. Still not working. If you know what this is about please tell me.

2 Replies

  • KevinLiT's avatar
    KevinLiT
    NETGEAR Moderator
    Sep 27, 2023

    Hello Moonlighter ,

     

    Welcome to the NETEAR Community!

     

    Please ensure that you have a network data plan from your internet provider. The data LTE plans are different from the cellular LTE plans. 

     

    Best,

    Kevin

    Community Team

  • JL_'s avatar
    JL_
    Tutor
    Sep 28, 2023

    Hi,

     

    I just went thru similar difficulty, to set it up for Bouygues FAI in France

     

    The way I manage to solve it:

    - use a computer, not the app

    - download the latest firmware for the ORBI LBR20 (Mine had 2.7.1 which was not good with my FAI it seems. v2.7.5.6 did it well)

    - put the LBR outside and run it

    - when ready, open http://192.168.1.1

    - look at the firmware version (top right). If old, update it (advanced::Administration:update::manual). It takes a while

    - then make sure the router knows about the SIM card PIN code, if any

    - and use the config assistant

    - it takes a while, might need a restart, but works fine 

    - only then, you will have to find an indoor location that works...

     

    Good luck! I spent hours as well.

     

    JL