NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

hkm5007's avatar
hkm5007
Initiate
Jun 21, 2023
Solved

Owners of M6 and M6 Pro devices suffer unbearably from stc N78 frequency failure in Saudi Arabia

global company like Netgear can fix the N78 frequency of stc Saudi Arabia and update the NV file of the modem, but we don't know why the company ignores this topic!
  • JohnPeng's avatar
    JohnPeng
    Jun 22, 2023
    hkm5007 wrote:
    global company like Netgear can fix the N78 frequency of stc Saudi Arabia and update the NV file of the modem, but we don't know why the company ignores this topic!

    We are not ignoring the issue. I personally helped a STC customer yesterday to confirm that our latest release can address the 5G connection issue in STC. We are in the process to release a MR to address the issue globally.

     

    Thanks

    John