Forum Discussion

Aspirant

Nov 20, 2019

Problem with Firmware update

Hi all, I am facing a problem while upgrading my netgear MR1100 router to the latest firmware. I have downloaded the latest firmware from netgear website and logged into the router web application t...

Blanca_O

NETGEAR Employee Retired

Nov 20, 2019

Hi HunterHunter

Welcome to NETGEAR Community!

Please remove the SIM card, turn the device, access the router settings page and re-load the firmware. Once completed, re-insert the SIM card .

Regards,
Blanca
Community Team

HunterHunter

Aspirant

Nov 21, 2019

Hi Blanca_O :

Thanks for your quick reply. The device is stuck into the same state of trying to update the device it is not even booting and the progress bar is not moving. I have no access the web application anymore. I can't hardreset it (nothing will happened), the router screen only shows "Updating device, Please do not power off". I tried to press the power button for 10 seconds the router led blinks (Red, Blue) for a while then a new message appears on the router screen which says: "Downloading software update" but the router is not connecting to the internet. Any advice about this matter will be helpful.

HunterHunter
Aspirant
Nov 21, 2019
Is it possible to reflash/upgrade firmware of Netgear MR1100 via usb cable? I can't ping the device and couldn't use TFTP client to upload a new firmware. What can I do in such situation?
- 1668880
  Aspirant
  Nov 22, 2019
  Same thing happened to mine. Had to call Netgear and get a replacement.
Blanca_O
NETGEAR Employee Retired
Nov 25, 2019
Hi HunterHunter

This appears to be a hardware issue and needs to be replaced.

Regards,
Blanca
Community Team