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Forum Discussion
Solved
R7100LG Internet via LTE drops out every hour precisely (interrupts video conf calls, games, stream)
Hello,
I have been using the R7100LG for several months without any noticeable issue until I started using video conferencing (Skype for business, formerly Microsoft Lync) on a regular basis le...
Hi gbuisson,
Do you have the updated firmware (1.0.0.46) installed?
Regards,
Blanca
Community Team
Hi Elaine,
I have tried to pre beta FW. Now the internet drop out occurs exactly every 4 hours instead of every hour.
DG
I suggest that you do a hard reset by following the steps below.
1. With the unit powered on, press and hold the reset button on the back of unit for 30seconds.
2. Without releasing the reset button, unplug the unit and hold reset for another 30 seconds.
3. Power on the unit while STILL pushing the reset button and count for another 30 seconds before letting it go.If it didn't work, capture the debug logs for me and send it through PM.
1. login 192.168.1.1/debug.htm
2. click to enable "enable mobile Event log"
3. click "start capture"
4. click "save debug log" -> finished